ServiceNow Platform and Solution Architect

Job Description

Ready to shape the future of enterprise service management across one of the UK's leading energy companies? Do you enjoy defining platform strategy, influencing technology decisions, and delivering solutions that create lasting business value? At EDF, "Success is Personal", and this is your opportunity to build a career that's as ambitious as the platforms you'll help transform.

As our Service Now Platform and Solution Architect, you'll provide architectural leadership across a critical enterprise platform, helping teams deliver secure, scalable and innovative digital services. We're recruiting for three Service Now Platform and Solution Architects, giving you the opportunity to join a growing team that's shaping the future of digital service delivery across EDF. Working across multiple Service Now products, you'll define the platform's future direction while supporting key business outcomes and technology transformation initiatives.

You'll join us on a salary starting of £70,000 per annum, with the potential for an annual bonus. This is a hybrid role with complete flexibility on location. You'll have the freedom to work in a way that suits you while collaborating with colleagues across the business when needed.

You’ll play a key role in supporting EDF's journey towards An Electric Britain by enabling technology that improves efficiency, governance, automation and service delivery. You'll work closely with senior stakeholders, product teams and architects, with opportunities to influence strategy, drive innovation and shape one of EDF's most important digital platforms.

We're looking for a Service Now Platform and Solution Architect who combines strategic thinking with deep technical expertise. You'll be comfortable influencing stakeholders, shaping architectural direction and delivering solutions within complex enterprise environments. Are you experienced in…?

• Architecting and delivering Service Now solutions within large, complex enterprise environments
• Working across Service Now products including ITSM, HRSD, ITOM, SAM, Sec Ops and IRM
• Service Now platform architecture, security, governance and development best practices
• Developing platform roadmaps, architecture strategies and governance frameworks
• CMDB, CSDM, Discovery, Service Mapping and service data management
• Designing enterprise integrations using REST APIs, Integration Hub, MID Servers and integration platforms
• Platform security, compliance, risk management and architectural governance
• Operating within Agile, product-centric and Dev Ops delivery models
• Managing and influencing stakeholders across business and technical functions
• Communicating complex technical concepts to technical and non-technical audiences

To be appointed to this role, you will need to meet the criteria for Security Clearance (SC), which will, ordinarily, require you to have British residency for the last five years.

• Defining and evolving the architectural vision, strategy and roadmap for the Service Now platform
• Leading solution design activities and translating business requirements into scalable technical solutions
• Governing platform architecture, standards, security controls and design best practices
• Designing and overseeing integrations, data architecture, CMDB strategy and service data management
• Providing technical leadership, mentoring colleagues and influencing key technology decisions

Alongside a starting salary of £70,000 per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.

At EDF, we…