IT Service Desk Operator - Level 2; Internal

Vacancies IT Service Desk Operator
- Level 2 (Internal Only)

A Band 4, Level 2 Service Desk Operator vacancy has become available due to internal promotion. This provides a great opportunity for the successful candidates to expand their knowledge and skillset for a career advancement within Digital Services. We are looking for an individual who have proven experience in providing IT Service Desk cover in a Hospital environment, supporting the RDUH and TSDFT Service Desks and Epic.

The successful candidate must believe that team work is essential to provide a unified, customer focused service.

More detail about the role

The Level 2 team provides first and second line support to the Royal Devon Eastern Services and TSDFT. The successful candidate will have proven experience in supporting all aspects of the Trust's IT Service Desk including proficiency in:

• answering support calls following the Trust SLA requirements
• creating and managing Active Directory and email accounts following stringent Trust policies and good IG practices
• supporting our EPR Epic clinical system

The candidate must also be able to demonstrate the following experiences and abilities:

• A friendly and helpful telephone manner
• Possess effective verbal and written communication skills
• An enthusiasm for providing first and second line support
• An excellent team player
• The ability to perform efficient root cause analysis
• A sound understanding of supporting Torbay and South Devon NHS Foundation Trust
• A sound understanding of supporting Epic
• A sound understanding of remote break-fix work
• Willing to go the "extra mile" to support the service

Working Pattern:37.5 hours per week, Monday to Friday. Note that weekend, Bank Holiday and "on call" work may be required and the role is office based.

Interview Date:Tuesday 10th November 2026

Please note, this is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

For further information please contact:Mike Kelly, Service Desk Manager,
on

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and
Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a…