Legal Operations Manager

At Stephens Scown, every day is what we make it. So we make it matter. Doing notable work for notable clients, building our skills with talented people and having a positive impact on our communities sits at the heart of everything we do.

We don’t just say it, we live it. Our commitment to our people, clients and communities runs through our DNA. We are employee-owned, we are a Certified B Corporation TM , and we are featured in the Sunday Times Best Places to Work 2026 list – ensuring our culture and ethos of going above and beyond for our people, our colleagues and our communities is recognised nationally.

We are looking for an experienced and forward-thinking Legal Operations Manager to play an essential role in driving operational excellence across the firm.

This is an exciting opportunity for someone with a passion for continuous improvement, legal technology, knowledge management, and innovation to help transform the way legal services are delivered. Working closely with Partners, Divisional Heads, Team Leaders, Legal Advisors, and Business Services teams, you will lead initiatives that enhance efficiency, improve collaboration, maximise the value of technology and AI, and support exceptional client service.

As a newly established firm-wide role, you will have the opportunity to create the frameworks, governance structures, and operating models that will shape the future of legal operations across the business.

What You’ll Be Doing:

Operational Excellence:

• Lead initiatives that improve the efficiency, effectiveness, and scalability of legal service delivery.
• Review and enhance legal processes, workflows, and ways of working.
• Support the implementation of legal project management and matter delivery best practices.
• Help legal teams reduce administrative burdens and maximise productive fee-earning time.
• Establish performance measures and identify opportunities for continuous improvement.

Knowledge Management:

• Develop and promote the firm’s legal knowledge resources, including precedents, templates, guidance, and know-how.
• Improve access to and utilisation of knowledge assets across teams and offices.
• Facilitate knowledge-sharing initiatives and encourage collaboration between practice areas.
• Capture expertise, lessons learned, and best practice to support organisational learning.
• Establish governance arrangements to support effective knowledge management.

Legal Technology & AI:

• Drive the implementation, adoption, and optimisation of legal technology and AI solutions.
• Identify practical use cases that deliver measurable value for clients and colleagues.
• Develop training, guidance, and support materials to encourage effective adoption.
• Monitor usage and benefits realisation from technology investments.
• Stay informed on emerging legal technology and AI developments, recommending opportunities for innovation.

Data, Insight & Reporting:

• Support the development of operational reporting and management information.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Help teams leverage matter intelligence and experience data to enhance planning, pricing, and service delivery.
• Support evidence-based decision making across the firm.

Change & Transformation:

• Champion innovation and continuous improvement.
• Support strategic transformation and operational change initiatives.
• Build strong relationships across legal and business support functions.
• Encourage engagement with new systems, processes, and ways of working.
• Contribute to the firm’s wider innovation, technology, and operational excellence agenda.

We’re looking for someone who combines operational expertise with strong stakeholder management skills and a genuine enthusiasm for improving how legal services are delivered.

• Experience…