Information Rights Officer

Powered by Water, Driven by Purpose At Pennon Group, we're proud to serve communities while protecting the environment. Together with our subsidiaries, South West Water, Bristol Water, Bournemouth Water, SES Water, Pennon Water Services and Pennon Power, we're leading the way in water and renewables. We're proud to be recognised as a leader in the UK water sector, working towards a greener future.

Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.

Information Rights Officer

Location:

Based at our Exeter, Redhill or Bristol HQ, with regular travel to Exeter required during the initial training period and as needed to support business requirements. Salary: £34,000 - £36,000 per annum plus excellent benefits

Contract:

Full Time, Permanent Help us deliver transparency, trust and compliance. We're looking for a detail-focused and highly organised Information Rights Officer to join our Legal team. This is a key role where you'll manage environmental information and data subject rights requests from receipt through to completion, ensuring responses are accurate, compliant and delivered within statutory deadlines. Working closely with colleagues across the business, you'll help uphold our commitment to transparency, accountability and excellent customer service while supporting wider legal compliance and data protection activities.

If you're someone who enjoys analysing information, has an eye for detail, interpreting legislation, solving problems and working collaboratively with a wide range of stakeholders, we'd love to hear from you. About the Role As an Information Rights Officer you'll take ownership of Environmental Information Requests (EIRs), Subject Access Requests (SARs), and other information rights requests received from customers and employees.

You'll assess requests, gather information from across the business, review documentation, apply exemptions where appropriate and prepare legally compliant responses within strict statutory timescales. Alongside managing requests, you'll support wider Legal Compliance and Data Protection activities, helping to improve processes, policies and awareness across the organisation.

Key Responsibilities Information Rights Management Manage Environmental Information Requests (EIRs), Subject Access Requests (SARs) and other information rights requests from receipt through to completion. Assess and validate requests, identifying information that falls within scope. Apply relevant exceptions, exemptions, restrictions and extensions where appropriate. Liaise with colleagues across the business to obtain information required for responses. Review information carefully to determine what can be disclosed, withheld or redacted.

Prepare accurate, professional and legally compliant responses. Escalate complex, contentious or high-risk cases where required. Ensure all requests are managed within statutory timescales. Maintain accurate records and audit trails of actions and decisions taken. Legal Compliance & Data Protection Support Support the Head of Legal Compliance and Data Protection Officer with day-to-day activities and projects. Assist with responding to data protection and legal compliance enquiries from customers and employees.

Contribute to the development and delivery of compliance and data protection training. Assist with the review and maintenance of policies, procedures and guidance documents. Identify trends, recurring…