Technical Services Manager

Please Note

Pinnacle Group are looking for an experienced Technical Services Manager to assist in the delivery of a Total FM-focused contract, providing technical leadership and support across a diverse and operationally complex environment. The ideal candidate will have a strong background in Hard FM, with a proven ability to deliver high-quality services in line with statutory obligations and client expectations.

As Technical Services Manager, you will work closely with the Hard Services Manager to ensure the efficient and compliant delivery of all technical and hard services. This includes overseeing planned preventative maintenance, statutory compliance and lifecycle planning while managing supplier performance, driving service improvements and maintaining high standards of health and safety across the contract.

You will be joining our Total FM team based at Exeter Schools. The team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors ensuring facilities operate safely, efficiently and at their best.

This is a 12-month fixed-term contract. Due to the nature of this role, an Enhanced DBS check is required. The successful candidate will be expected to work on a rotational basis, participating in an out-of-hours call escalation rota.

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We are a people-first organisation with a values‑driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

We are looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

• Management of all Hard Services delivered either in-house or by Providers and effective management of Providers on site
• Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans.
• Manage, monitor, review and improve technical services provided under the contract, either directly or through contractors.
• Monitor and review actual costs against budget and take timely action to rectify any projected overspend and negotiate with stakeholders when necessary to achieve the best outcome for the organisation, within the bounds of the contract.
• Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.
• Assist the Contract Manager to proactively monitor and measure customer satisfaction both quantitatively and qualitatively on a regular basis.
• Deliver services with a full understanding of the contract specification (particularly output specifications) and statutory requirements.
• Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation's strategic and financial aims.
• Assist the Contract Manager in the recruitment, induction, development and management of operational staff, in line with company and statutory procedures, including safeguarding children requirements.

• Significant experience in Hard FM
• Experience of FM service deliverables within a PFI Contract
• Management of Supply Chain
• Implementation of Statutory Compliance PPM tasks.
• Practical knowledge and management of Statutory compliance requirements
• Working knowledge of SFG
  20
• Knowledge and implementation of SSo Ws
• Understanding and knowledge of CAFM
• Understanding and knowledge BMS systems
• Demonstrable experience in managing contractors through KPIs and SLAs to achieve high performance
• Excellent written and verbal communication skills
• IOSH Managing Safely qualification
• RP or AP Certification
• Technical qualification in FM or building maintenance services

• Experience working in educational buildings
• Trained in and working knowledge of construction / FM H&S
• Related degree or equivalent
• Membership of a professional body e.g.…