Operations Officer

Overview

Management of the Project Concession[s]. Specifically, this will be achieved by providing efficient and timely management and administrative support to the General Manager(s) in all aspects of managing the projects, including managing office communications, liaising with Service Providers and Authority/Trust Staff to ensure an effective level of service is maintained.

• Location:
  
  TBC
• Reporting To:
  General Manager

• Support the General Manager to ensure the delivery of, and compliance with, all obligations of the Project Agreement, Project Finance documents and associated contract documents on behalf of the Project Company.
• Maintain an understanding of the Project Agreement, Schedules to the Agreement and associated Service Provider sub‑contracts.
• Support the General Manager(s) as required in the delivery of Vercity’s obligations under the Management Services Agreements.
• Assist the General Manager(s) with all elements of Insurance and Legal claims made against the Projects, ensuring Service Providers and the Authorities adhere to the appropriate claims procedure.
• Attend multidisciplinary groups and committees as directed by the General Manager.
• Manage all office records and filing systems, both electronic and paper‑based.
• Deal with incoming and outgoing communications as required by the General Manager.
• Maintain the highest standard of communication and presentation via telephone, email and in person.
• Organise and coordinate all meetings required to advance the specific strands of the project in line with the project plan and the direction of the General Manager(s).
• Promote effective liaison with the Authority/Trust service users.
• Support the General Manager in managing correct application of contractor and sub‑contractor performance monitoring regimes.
• Ensure all Service Providers provide evidence of contractual compliance, including performance reporting, adherence to Authority/Trust policies, statutory and legal obligations, Health and Safety law, Insurance and Employment regulations.
• Undertake site reviews as required by the General Manager.
• Coordinate the production of project Board packs to a professional standard and deliver them on time.
• Undertake other duties as requested by the General Manager, reasonably and in accordance with Vercity’s contractual requirements.
• Participate in the orientation programme for new staff recruited to Vercity.

• Experience and
  
  Competencies:
  • Experience in identifying and addressing operational performance issues.
  • Experience working within a PFI environment and complex contractual arrangements.
  • Managing hard and soft FM service provider performance.
  • Insurance claim management.
  • Knowledge of quality, environmental and health and safety standards across multiple environments, including education and health facilities where appropriate.
• Skills:
  • High degree of interpersonal skills, building trust and confidence.
  • Problem solving in complex environments.
  • Excellent written and presentational skills; computer literate with Microsoft Office suite.
• Personal Attributes:
  • Professional, outward looking and confident.
  • Promotes effective teamwork, shares information widely.
  • Effective communication, presentation and interpersonal skills.
  • Ability to work to deadlines and prioritise accordingly.
  • Self‑confident and resilient.

Vercity believes that diversity is paramount to driving creativity, innovation and value for our clients and for our people. All applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background.

Please send us your name, contact details, CV and cover letter here.