Emergency Resolution Team Lead – Telecare Ops
Job Description & How to Apply Below
A care service provider in the UK is seeking an Emergency Resolution Team Manager to lead a team of operators ensuring high levels of customer service. This role involves managing KPIs, handling crises, and supporting recruitment and training of staff. The ideal candidate will demonstrate strong leadership, crisis management, and an ability to improve service delivery. Applicants should have experience in customer-facing roles and be comfortable working across multiple locations including Exeter.
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