Head of Laboratory Services

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. As part of the Pennon Group, we are committed to a greener future through carbon reduction, tree planting, peatland restoration, and water quality improvement initiatives.

• Lead, develop, and inspire laboratory teams to deliver high performance and continuous improvement
• Own and manage laboratory operations, budgets, and resources to drive efficiency and value
• Ensure compliance with key standards including ISO
  17025, DWTS, and MCERTS accreditation
• Drive a culture of excellence in analytical quality, safety, and customer service
• Oversee accurate reporting and data returns, ensuring robust regulatory compliance
• Work closely with internal teams, regulators, and external partners to deliver industry‑leading outcomes
• Champion innovation and commercial growth, expanding laboratory services to internal and third‑party customers
• Develop capability within the team through structured training and development programmes

• Degree in a relevant scientific discipline (essential)
• Professional or management qualifications (desirable)
• Health & safety qualification (essential)
• Full UK driving licence

• Significant leadership experience (10+ years) in laboratory, scientific, or water quality environments
• Proven ability to lead large, multidisciplinary teams and deliver operational excellence
• Strong track record of working in highly regulated environments
• Deep understanding of laboratory quality systems (ISO
  17025 or similar)
• Strong commercial awareness and strategic thinking
• Excellent communication skills, with the ability to influence stakeholders at all levels
• Passion for data accuracy, scientific integrity, and customer outcomes

• 30 days annual leave + bank holidays
• Bonus plan
• Private healthcare
• Company car or cash for car allowance
• Competitive contributory pension
• Share‑save scheme
• Health benefits & wellbeing support programmes
• Group discounts
• Cycle to work scheme
• Financial support services
• Development and training opportunities

Closing Date: 3rd June 2026. We may close this vacancy early if we receive a high volume of applications. The successful candidate will be subject to a mandatory DBS check as part of the onboarding process.