Interim Service Manager

Service Manager (Interim - Homeless Services)

Location:

Manchester Rate: £300 per day (flexible up to £325)

Contract:

3 months (with potential extension to
6) Sector:
Housing Charity The Opportunity We are working in partnership with a leading youth homelessness charity, to recruit an experienced Service Manager to lead a portfolio of community-based (non-accommodation) services supporting young people. This is a key interim leadership role during a period of organisational restructure , where you will provide strong operational oversight while supporting service development and continuous improvement.

The Role As Service Manager, you will take responsibility for the day-to-day operational delivery of four services supporting young people aged 18-25 . This is a hands-on leadership role, combining operational oversight with a strong frontline presence.

Key responsibilities include:

Overseeing the operational management of 4 services Direct line management of 4 Service Managers / Team Leaders Supporting wider teams, including Support Workers across services Driving performance, ensuring KPIs, outcomes and quality standards are met Maintaining a visible, hands-on leadership style , engaging directly with teams and services Monitoring and improving service delivery through data, reporting and quality assurance Supporting delivery through a period of organisational restructure , contributing to service redesign and development plans Embedding a culture that ensures services are inclusive, trauma-informed and person-centred Working collaboratively with senior leadership and external partners to ensure best outcomes for young people Services Community-based / non-accommodation services Supporting young people aged 18-25 Focus on housing support, independence and wellbeing Supporting individuals with complex and multiple needs About You We are looking for an experienced, confident operational leader who can step into a service during change and provide stability, direction and support.

Essential experience:
Proven experience in a Service Manager / multi-service leadership role Strong background in housing and homelessness services Experience working with young people (18-25) A background in Social Work or Social Care is desirable Experience supporting individuals with complex needs Demonstrable experience managing multiple services and managers Strong operational management experience, including KPIs, performance frameworks and service quality Experience supporting or delivering organisational change / restructure Highly desirable:
Experience in community-based or non-accommodation services

Experience with in the charity / third sector Experience working in interim or fast-paced environments What We're Looking For A values-led leader Someone who can operate at a "Head of Service-light" operational level A hands-on, visible manager comfortable supporting both managers and frontline teams Strong people leadership - able to coach, challenge and develop others A proactive, solutions-focused approach during periods of change Why Apply Opportunity to work with a nationally recognised charity making meaningful impact Play a key role in shaping services during a period of transformation Immediate start with potential contract extension