Head of Office

Overview

At Gallagher, we see every business challenge as an opportunity to deliver exceptional outcomes - and our Exeter office reflects that mindset. It is a high-performing business with clear direction, led by a talented and ambitious team committed to client excellence, strong results and an inclusive culture.

With a strong and successful foundation already in place, we are looking for a forward-thinking Head of Office to lead the next phase of growth across our commercial offering. This is a well-established branch with real scale and presence in the South West, supporting a diverse portfolio of commercial clients.

This is a high-impact, strategic leadership role. You will take ownership of branch performance, lead and develop a high-performing team, and build on a culture that is collaborative, client-focused and well regarded in the market. A key part of the role will be to raise Gallagher’s profile across Exeter, Devon and the wider South West, building strong relationships within the local business community and with key clients.

The Exeter branch is a significant operation within Gallagher, with around 60 colleagues across broking and claims. You will inherit a successful, well-established team with strong foundations already in place, giving you the platform to focus on growth, integration activity, and further enhancing our client proposition.

We are open to a range of backgrounds for this role. You may presently be a Branch Manager, Director or regional leader, or you may come from a strong insurer background. What matters most is your ability to lead, influence and deliver. You will bring strong commercial acumen, a strategic mindset, excellent communication skills and a passion for developing people and building lasting client relationships.

If you are ready to step into a senior leadership role where you can shape the future of a successful regional office, we would love to hear from you.

• Lead with Vision: Shape the direction of our Exeter branch with full P&L responsibility and deliver growth aligned to national strategy.
• Expand Our Reach: Deepen our presence in the local market by identifying new opportunities across all our product offerings.
• Champion Client Success: Strengthen existing client relationships and win new business by championing Gallagher’s consultative, solutions‑led approach.
• Empower Your Team: Develop and support a talented, collaborative office by investing in growth, building succession and celebrating success.
• Drive Excellence: Ensure operational discipline and uphold best‑in‑class standards across compliance, client service, and placement strategy.
• Be Our Ambassador: Act as a regional ambassador for the Gallagher brand – trusted, ethical, and always putting the client first.

• Proven Leadership: A proven track record of success in the insurance industry, ideally in senior leadership within a broker environment.
• Commercial Expertise: A strong understanding of commercial risks, with the ability to lead across multiple product lines and client segments.
• Inspire Trust: Confidence and credibility with clients, colleagues, and partners – you inspire trust and deliver value.
• Performance-Driven: P&L management experience and a data‑driven mindset to drive performance.
• Value-Driven: A commitment to Gallagher’s values of Integrity, Innovation, Teamwork, and Client Service.
• Qualifications: ACII/FCII qualification (or working towards it) is desirable but not essential.
• Eligibility: Eligible to work in the UK.

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance