Operations Manager- Neighbourhoods

About The Role

Are you an experienced leader looking for your next opportunity to drive performance and deliver outstanding neighbourhood services?

As our Operations Manager – Neighbourhoods, you will play a key leadership role in delivering high-quality housing management services across our general needs customer base. Leading a team of Area Housing Managers, you will ensure our services are customer-focused, efficient and aligned to our values and regulatory responsibilities.

You will drive performance, service improvement and consistency across the region, ensuring we deliver a responsive, accessible and high-quality service that puts customers at the heart of everything we do.

• Lead and inspire a team of Area Housing Managers to deliver excellent tenancy and neighbourhood management services.
• Drive performance and continuous improvement across housing services, ensuring value for money and high customer satisfaction.
• Develop and deliver operational plans in line with business objectives and strategy.
• Ensure effective tenancy management, maximising tenancy sustainability and supporting positive neighbourhood outcomes.
• Use customer insight, feedback and performance data to improve services and shape future delivery.
• Manage complaints effectively, ensuring learning is embedded and service improvements are implemented.
• Build strong relationships with internal teams, local authorities and external partners to deliver joined-up services.
• Manage budgets and resources effectively, ensuring services are well-resourced and deliver against agreed targets.

You’ll be joining a collaborative and forward-thinking organisation where you can make a real difference to our customers and communities. This is a fantastic opportunity to influence service delivery at a strategic level, lead high-performing teams, and contribute to shaping the future of our neighbourhood services.

This is a full time, permanent role working 37 hours per week.

Hybrid working is available for this role working 2–3 days in the office dependent on business need. You can be based from our Exeter, Tolvaddon or Weston office.

For further information about this role, and Live West, please view our candidate information pack.

To be successful in your application for the role of Operations Manager – Neighbourhoods, you will have the essential skills and experience for a level 3 role (please see candidate information pack) and the following role specific skills and experience:

• Proven leadership experience with the ability to inspire, influence and engage teams and stakeholders.
• Experience of managing performance and delivering service improvements within a customer-focused environment.
• Strong communication skills with the ability to challenge and influence at a senior level.
• Experience of delivering projects or operational plans to agreed outcomes and timescales.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Experience of working with data, insight and performance metrics to drive decision making and improvement.
• Understanding of housing management services and tenancy management principles.
• Knowledge of regulatory and legislative requirements relevant to housing services.
• CIH / HNC qualification (or equivalent experience), or willingness to work towards.
• Evidence of continuing professional development.
• Full UK driving licence.

• CIH accredited membership (or willingness to work towards).

Please note:

This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually),…