Estate Delivery Team Manager

About The Role

Make a lasting impact in your community with Live West. We’re looking for a proactive and inspiring leader to join our Estate Services team as an Estate Delivery Team Manager. This is a fantastic opportunity to lead a dedicated team delivering high-quality grounds maintenance, communal cleaning, and estate upkeep across our communities.

Passionate about people, service delivery, and creating safe, welcoming environments for our customers, this role offers you the opportunity to make a real difference while growing your leadership career.

• Lead and supervise a team of Estate Operatives, Lead Grounds Operatives, Grounds Operatives, and contractors to delivery high-quality estate services.
• Manage vehicles, equipment, and resources effectively, supporting the Fleet Manager, and ensuring safe, professional operations at all times.
• Provide visible leadership – coach, mentor, and develop your team to delivery excellent service and live our values.
• Drive improvements in Tenant Satisfaction Measures (TSMs) by ensuring your team is skilled, supported and well‑led.
• Monitor standards through inspections and audits, and respond to complaints and feedback with technical expertise.
• Resolve operational challenges collaboratively, promoting a “one‑team, one‑purpose” ethos.
• Oversee stock audits, waste management, and procurement support to ensure smooth service delivery.
• Manage budgets and contribute to strategic planning, ensuring value for money and long‑term estate improvements.

At Live West, we believe in building communities, not just homes. As one of the largest housing providers in the South West, we’re committed to creating clean, safe and vibrant environments where people can thrive. You’ll be part of a team that values collaborations, innovation and continuous improvement – and you’ll be supported to grow your skills and make a meaningful impact.

• A supportive and inclusive working culture.
• Opportunities for professional development and career progression.
• The chance to work in a role that directly improves lives and communities.

This role is offered on a full‑time basis – working 40 hours per week. It is a permanent, full‑time role covering the Exeter area. Ideally, you will be based around a 30‑minute commute from these areas.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

To be successful in your application for the role of Estate Delivery Team Manager, you will have the essential skills and experience for a level 2 role and the following role‑specific skills and experience:

• Experience leading and developing effective teams.
• Strong customer‑service skills, adaptable to different customer needs.
• Ability to manage multiple projects across dispersed locations.
• Good level of literacy and numeracy.
• Full, UK, manual driving licence.

• Horticultural knowledge (e.g. pruning cycles, pest awareness, seasonal planting).
• Health and Safety training (SSSTS, SMSTS, IOSH or equivalent).
• Working towards, or holding, a leadership qualification.

Please note:

This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

• Working Style: Hybrid working with 2‑3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health‑care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

Live West is an equal opportunities employer. We celebrate diversity, inclusion and oppose discrimination. All qualified candidates are considered for employment regardless of race, age, gender, disability or any protected characteristic.