Incident Response Manager

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals include lowering our carbon footprint, planting 300,000 trees, restoring peatlands, and improving water quality and wildlife in partnership with farmers and landowners.

Whether you’re starting out or seeking a new challenge, our scale and ambition give you the chance to shape your own career.

Ready to make a splash? Join our team today. We're looking for an experienced Incident Response Manager to lead our incident management, business continuity and emergency preparedness capability.

In this high‑profile role, you'll be responsible for ensuring the organisation is ready to respond effectively to operational incidents, emergencies and major events. You'll provide strategic leadership, oversee a 24/7 incident response function, and help protect the delivery of essential services for our customers and communities.

If you thrive in fast‑paces environments, enjoy solving complex challenges, and can bring people together during critical situations, we'd love to hear from you.

• Lead and develop our incident response and emergency preparedness strategy
• Manage the end‑to‑end incident response process for significant business‑impacting incidents
• Oversee a team of 24/7 Incident Controllers, ensuring effective incident coordination and escalation
• Develop, review and implement incident management, emergency planning and business continuity processes
• Lead post‑incident reviews, lessons learned programmes and continuous improvement initiatives
• Partner with operational teams to ensure emergency response arrangements, contingency plans and recovery capabilities remain effective and tested
• Support root cause analysis and problem resolution activities across the business
• Develop and deliver training and development programmes to strengthen organisational resilience
• Represent the organisation at external forums, including resilience and emergency planning groups
• Drive innovation and best practice in incident management, preparedness and organisational resilience

Self‑confident leadership skills, calm under pressure and the ability to inspire others during challenging situations.

• Degree‑level qualification or equivalent senior‑level experience
• Professional qualification in Incident Management, Emergency Planning or Business Continuity
• Experience leading teams and projects within a complex organisation
• Strong communication and stakeholder management skills
• Experience implementing processes and procedures across large or complex organisations
• Proven ability to analyse complex information and make sound decisions
• A strategic mindset with focus on continuous improvement and operational excellence

• Chartered membership of a relevant professional body
• Experience working in a regulated environment
• Experience with in the utilities, infrastructure or water sector
• Knowledge of regulatory and compliance requirements relating to emergency planning and resilience

• 30 days annual leave + bank holidays
• Bonus Plan
• Private Healthcare
• Company car or cash for car allowance
• Competitive contributory pension
• Share‑save scheme
• Health benefits & wellbeing support programmes
• Group discounts
• Cycle to Work scheme
• Financial support services
• Development and training opportunities … and much more!

Closing Date: 27th July 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, inclusion is instinctive. Diversity is our strength and it reflects our communities. We care, we value everyone, we celebrate uniqueness.

• Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
• Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future – Embrace change. Drive Progress. Own the challenge.

We look after the water and wastewater services for 1.8 million customers across Cornwall, Devon, the Isles of Scilly and parts of Dorset and Somerset.

From treatment and maintenance to innovation and improvements, we’re busy every day finding and fixing leaks, unblocking sewers and going bigger and further in our environmental work to be proud of.