Regional Operations Manager

Are you an experienced operational leader with a strong background in property repairs, maintenance and contract management? We're looking for a Regional Operations Manager to lead the delivery of high-quality property services across a regional portfolio, ensuring excellent outcomes for our customers and value for money for the business. You will lead and develop a large team of managers and operational colleagues, overseeing performance and service delivery across multiple work streams.

• Lead the delivery of responsive repairs, planned maintenance, empty homes, and minor works programmes across the region.
• Manage regional budgets, resources and operational performance to ensure services are delivered efficiently and provide value for money.
• Drive high levels of customer satisfaction through the delivery of a quality, right-first-time service and continuous improvement initiatives.
• Lead, coach and develop a large operational workforce, creating a high-performing and engaged team culture.
• Manage supply chain performance, ensuring works are delivered safely, compliantly and to agreed standards.
• Ensure compliance with all relevant legislation, health and safety requirements, regulatory standards and internal policies.

This is an exciting opportunity to play a key leadership role within Property Services, influencing service delivery across a large region and making a tangible difference to our customers' homes and communities. You'll have the opportunity to lead significant operational teams, shape service improvements and contribute to the ongoing success and development of our in-house maintenance service.

This is a full time role working 37 hours per week.

Hybrid Working is available for this role working 2-3 days in the office dependent on business need. You can be based at any one of our Live West locations, Tolvaddon, Exeter or Weston-Super-Mare.

For further information about this role, and Live West, please view our candidate information pack.

To be successful in your application for the role of Regional Operations Manager, you will have the essential skills and experience for a level 3 role (please see candidate information pack) and the following role specific skills and experience:

• Significant leadership experience within a property repairs, maintenance, housing or construction environment.
• Experience managing large operational teams and multiple service delivery work streams.
• Strong budget management experience with responsibility for financial planning, forecasting and cost control.
• Experience managing contractors and driving performance against service standards and KPIs.
• Excellent communication and stakeholder management skills, with the ability to influence and challenge at all levels.
• Strong understanding of health and safety legislation, compliance requirements and safe working practices.

• Good general education supported by relevant experience in a construction, maintenance or property-related environment.
• Health and Safety qualification or equivalent experience (such as SMSTS, IOSH or NEBOSH Construction Certificate).
• Valid UK driving licence.
• Evidence of continuing professional development.

• Level 4 or 5 qualification in a construction, asset management or related discipline (CIH, HNC, HND or equivalent).
• Management qualification or training (ILM, CIH or equivalent).
• Knowledge of social housing repairs and maintenance services.
• Experience using repairs management, work planning or workforce management systems.
• Strong commercial awareness and experience delivering value for money.
• Experience leading service improvement, change management or transformation initiatives.

Please note:
This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually),…