Client Services Deliver Manager

Glanville Environmental is a reputable and thriving drainage and civil engineering company that has been a driving force in the Southwest region for over three decades. As we continue to expand our impressive portfolio of clients and secure long-term contracts, we are seeking talented individuals to join our passionate team. If you are ready to make your mark in the industry and be part of a family-owned business, this is your opportunity to thrive.

Due to ongoing successful contracts and as we continue to expand, we’re seeking a dynamic experienced Estimator to join our team.

Role Purpose

Glanville Environmental is seeking an experienced and commercially focused Framework Manager to lead our engagement with South West Water across our portfolio of framework agreements and operational delivery programmes.

This is a key strategic role that will serve as the primary interface between Glanville Environmental and South West Water, ensuring strong relationships, effective communication, commercial performance, and operational alignment throughout the remainder of AMP8 and into AMP9 and beyond.

Based predominantly within South West Water's Exeter offices, the Framework Manager will act as the voice of the client within Glanville and the voice of Glanville within the client organisation. The role will provide leadership, coordination, and visibility across all aspects of delivery, helping to maximise performance, identify opportunities, resolve challenges, and support the long-term growth of the partnership.

Key Responsibilities

Client Relationship Management

• Act as the principal day-to-day contact for South West Water across all Glanville Environmental framework activities.
• Develop and maintain strong relationships with key client stakeholders.
• Ensure effective communication between client representatives and Glanville's operational, commercial and leadership teams.
• Build trust and confidence through proactive engagement and professional representation of the business.
• Attend client meetings, performance reviews and operational planning sessions.
• Maintain oversight of all South West Water framework activities delivered by Glanville Environmental.
• Coordinate communication, priorities and actions arising from framework meetings.
• Maintain proactive, strategic communication and strong rapport with Glanville Environmental’s Senior Leadership Team, ensuring clear visibility of South West Water priorities, risks, opportunities and performance in recognition of the client’s strategic importance to the business.
• Ensure contractual obligations, KPIs and service commitments are understood and effectively managed.
• Support the development and implementation of framework improvement initiatives.
• Assist in preparing for future procurement and AMP9 opportunities.

Commercial Management

• Monitor commercial performance across framework activities.
• Support the identification and resolution of commercial issues, variations and compensation events where appropriate.
• Work closely with operational teams and commercial functions to ensure opportunities and risks are identified early.
• Provide regular reporting on framework performance, workload, pipeline and financial indicators.
• Help maximise revenue opportunities whilst protecting margins and maintaining high levels of client satisfaction.

Operational Coordination

• Act as a conduit between client representatives and Glanville operational management.
• Ensure client requirements, priorities and concerns are communicated effectively throughout the business.
• Support mobilisation of new work streams and framework opportunities.
• Assist operational teams in removing barriers to delivery.
• Promote a collaborative approach across all business functions involved in South West Water…