Client Relationship Manager

Based predominantly within South West Water's Exeter offices, the Framework Manager will act as the voice of the client within Glanville and the voice of Glanville within the client organisation. The role will provide leadership, coordination, and visibility across all aspects of delivery, helping to maximise performance, identify opportunities, resolve challenges, and support the long-term growth of the partnership.

• Act as the principal day-to-day contact for South West Water across all Glanville Environmental framework activities.
• Develop and maintain strong relationships with key client stakeholders.
• Ensure effective communication between client representatives and Glanville's operational, commercial and leadership teams.
• Build trust and confidence through proactive engagement and professional representation of the business.
• Attend client meetings, performance reviews and operational planning sessions.
• Maintain oversight of all South West Water framework activities delivered by Glanville Environmental.
• Coordinate communication, priorities and actions arising from framework meetings.
• Maintain proactive, strategic communication and strong rapport with Glanville Environmental’s Senior Leadership Team, ensuring clear visibility of South West Water priorities, risks, opportunities and performance in recognition of the client’s strategic importance to the business.
• Ensure contractual obligations, KPIs and service commitments are understood and effectively managed.
• Support the development and implementation of framework improvement initiatives.
• Assist in preparing for future procurement and AMP9 opportunities.

• Monitor commercial performance across framework activities.
• Support the identification and resolution of commercial issues, variations and compensation events where appropriate.
• Work closely with operational teams and commercial functions to ensure opportunities and risks are identified early.
• Provide regular reporting on framework performance, workload, pipeline and financial indicators.
• Help maximise revenue opportunities whilst protecting margins and maintaining high levels of client satisfaction.

• Act as a conduit between client representatives and Glanville operational management.
• Ensure client requirements, priorities and concerns are communicated effectively throughout the business.
• Support mobilisation of new work streams and framework opportunities.
• Assist operational teams in removing barriers to delivery.
• Promote a collaborative approach across all business functions involved in South West Water projects.

• Support the growth and diversification of Glanville Environmental's service offering within South West Water.
• Identify new opportunities across inspection, surveying, cleansing, civils, rehabilitation and maintenance activities.
• Contribute to strategic planning for AMP9 positioning and future framework opportunities.
• Help strengthen Glanville's profile and reputation within South West Water and the wider utility sector.

• Experience managing client relationships within utilities, infrastructure, engineering or environmental services.
• Strong stakeholder management and communication skills.
• Commercial awareness and understanding of framework-based contracts.
• Experience working closely with operational delivery teams.
• Ability to influence and build relationships at all levels.
• Ability to communicate strategically, build trusted rapport and influence effectively with Senior Leadership Team members.
• Strong organisational and problem-solving skills.
• Ability to manage multiple priorities simultaneously.
• Full UK driving licence.
• Experience working with…