Communications & Content Lead

Content & Communications Lead

Location:

3 days office, 2 from home, hybrid working available across Ascot, Farringdon and CO6 (Essex), with flexibility to be based from one location or a combination of all three. Salary: £45,000 plus benefits We are seeking a proactive and creative Content & Communications Lead to shape and deliver our external communications strategy. Following a major rebrand, the business is entering an exciting new chapter, focused on building awareness, visibility and authority within its sector.

This role will play a key part in telling that story, creating insight led content, securing meaningful media coverage, growing social presence and identifying opportunities to become a recognised voice within the industry. Working closely with senior leaders, you'll help shape a customer first communications approach while supporting the development of the wider marketing function.

Key Responsibilities Content & Copywriting
• Write high quality, purpose driven content for a range of audiences, from technical trade readers to facilities managers, procurement teams and business leaders.
• Create and manage a consistent stream of engaging content including case studies, press releases, blogs, website content, social media posts, speaker briefs and email communications.
• Interview internal experts, operational teams and customers to uncover compelling stories that showcase the challenges solved and the people behind the service.
• Lead thought leadership initiatives, producing insight led articles, commentary and opinion pieces that position the business as a trusted authority within its sector.
• Create and maintain press release templates for a range of incident and crisis scenarios to support rapid response communications.
• Extend content across multiple channels including Linked In, company websites and other digital platforms to strengthen brand awareness, engagement and authority. Media Relations & PR
• Build and maintain strong relationships with trade journalists, industry publications and relevant media outlets to secure high quality coverage.
• Manage the creation, approval and distribution of press releases, media statements and external communications.
• Work with senior leaders to develop spokesperson profiles and secure speaking opportunities, panel participation and thought leadership placements.
• Support crisis communications activity, ensuring timely, accurate and reassuring messaging during incidents that could impact customers, stakeholders or reputation. Social Media & Digital
• Own and grow the company's Linked In presence, developing engaging content that combines customer stories, industry insight and company updates to strengthen brand awareness and credibility.
• Plan and schedule regular, engaging content, balancing reactive updates with longer term strategic storytelling.
• Ensure a consistent tone of voice, insight and brand personality across all digital platforms. Event Coordination & Research
• Identify and recommend relevant trade shows, conferences and speaking opportunities.
• Coordinate attendance at industry events, from securing speaker slots for the leadership team to managing event logistics and supporting materials.
• Build relationships with event organisers, industry bodies and sector networks to enhance brand visibility. Campaign & Brand Support
• Support wider marketing campaigns through content creation and tactical communications activity.
• Work closely with commercial teams to align messaging with customer needs, market trends and business priorities.
• Take a customer first approach to all communications, ensuring messaging reflects customer priorities, industry challenges and practical solution led thinking. Team Collaboration & Agency Management
• Provide guidance and support to marketing team members on content creation, social media activity and communications initiatives.
• Contribute to internal communications activity, helping ensure consistent messaging across the business.
• Support the future management of external PR and communications agencies as the function develops. What We're Looking For
• Proven experience in a…