Team Member FoH

About You

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey. Our people are at the heart of what we do.

You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
You will be ambitious and hungry to learn.
You will always strive to do your best.
You will be enthusiastic and have a positive disposition.
You will embrace challenges head on, with a willing can‑do attitude.
You will want to be part of our success story.

• You will be the face and point of contact for all our customers to ensure their experience is a great one.
• Bubbly disposition with a willingness to go the extra mile for our customers.
• Previous background in a similar restaurant environment.
• Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
• Ensuring you are up‑to‑date with product knowledge of all our dishes.
• Promoting our menus to maximise sales opportunities.
• Maintaining a safe environment for all our customers including health & safety, hygiene controls and allergens intolerances.
• Complete all training to be fully aware how to maintain a safe environment for our team & guests.
• Have a strong knowledge of all our products to be able to deliver highest standard of service to the guests.
• Look out to upsell to increase sales and drive repeat business.
• Be part of the YO! team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile.
• Keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending team meetings and interacting with team briefs.
• Work as a team aiming to deliver an exceptional guest experience across each & every shift.
• Aware of how you can contribute to the success of your restaurant and its profitability.
• Committed to the safety of our team & guests within the restaurant.
• Complete all cleaning tasks in a timely manner as prescribed in Trail app.

• Fantastic working hours.
• Free YO! food – power your shift with a selection of your choice from our menu.
• Grow with YO! – we will pay for you to achieve professional qualifications (up to degree level) while you work.
• Brilliant support services designed to enhance your physical, mental and financial wellbeing including a private medical health plan and 24/7 Employee Assistance Line.
• Discounted gym membership, cinema tickets, dining out and retail offers available via our reward platform.
• 50% off your food every time you dine with us for you and 3 friends.
• Award‑winning sustainability initiatives – committed to delivering progress against 9 UN sustainability goals. Examples include 100% of all salmon sourced from certified sustainable sources, zero use of species classed as MCS “Fish to Avoid”, 1/3 rd of our restaurant menu is plant‑led and we are proud member of the Global Tuna Alliance.
• Free trip to Japan for annual awards ceremony winners.
• Job security – join an award‑winning, globally expanding business to grow your career alongside us.

We burst onto the restaurant scene in 1997, shaking up London and showing the UK a new way of eating. We are all about fresh, flavoursome, authentic Japanese food. Sushi is what we’re famous for, but we also offer a mouth‑watering range of hot street food. Today we have over 70 restaurants worldwide, more than 300 kiosks in the UK, grocery products and pre‑pack sushi in most major UK supermarkets.

Think like an owner. Be passionate. Speak openly. Move fast, together.

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way.