Exeter - Team Member

Join Scoffs Group – Team Member (itsu)

Proud Franchise Partner of itsu |

Looking to start or grow your career in hospitality with a forward-thinking company that truly values its people? At Scoffs Group
, we’re proud to be one of the UK’s leading franchise partners for itsu – the innovative, Asian-inspired food brand known for fast, fresh, and healthy dishes.

We’re growing fast, and we’re on the lookout for passionate, energetic Team Members to help us deliver exceptional service and beautiful food in our itsu shops.

Scoffs Group UK is a multi-award-winning franchise business operating across multiple high-profile food brands, including Costa Coffee and itsu
. As the UK's largest Costa franchise and a proud itsu partner, we know what it takes to create positive, people-first environments where teams thrive and careers grow.

In our itsu shops, we serve delicious, Asian-inspired meals prepared fresh every day – from hand-rolled sushi to steaming rice bowls. As a franchise, we bring our own culture of respect, development, and opportunity
, powered by a passionate, close-knit team.

As a Team Member, you’ll play a hands‑on role in creating a welcoming atmosphere for customers, preparing top‑quality food, and keeping the shop running smoothly day‑to‑day. You’ll be trained in both kitchen and customer‑facing roles, gaining skills across the entire shop.

• Deliver friendly, efficient service with a smile – always keeping the customer at the heart
• Work closely with your teammates to keep the shop running like clockwork
• Maintain beautiful displays, clean seating areas, and high front‑of‑house standards
• Greet and support delivery drivers and maintain great takeaway service
• Follow our 6 Hospitality Steps and Mystery Shopper standards

• Prepare fresh food daily to high standards, following 'Correct to Recipe' guidelines
• Follow all food safety, hygiene, and health & safety practices (5
  
  FSF, 5
  
  FQF, FIFO)
• Support food production in both kitchen and fish sections (training provided)
• Report any food quality or safety concerns to management promptly
• Maintain shop cleanliness and safety at all times (CATC & CAYG cleaning methods)

• Meet productivity goals and help minimise waste
• Follow correct equipment usage, cleaning and maintenance procedures
• Accurately log and report any maintenance or safety issues
• Contribute to a 5-star EHO rating through consistent standards

You don’t need hospitality experience — just a great attitude, a strong work ethic, and a willingness to learn. We’ll teach you everything you need to know.

• Bring energy, reliability, and enthusiasm to every shift
• Love working as part of a team and supporting others
• Are comfortable in a fast‑paced, customer‑facing environment
• Take pride in your work and show a positive attitude
• Live and breathe the itsu values – Aim Higher, Work Together, Take Pride, Build Trust

• Instant Perks with Boost works – Exclusive rewards & discounts from day one
• We’ve Got Your Back – Free, confidential mental health and wellbeing support via Life & Progress
• Wagestream Access – Get paid when you need it, with smart tools for saving and budgeting
• Secure Your Future – Join our company pension scheme
• Learn While You Earn – Role-based training & apprenticeships with Yuzu Training
• Free Meals & Drinks on Shift – Enjoy delicious itsu food while you work
• Perks That Go Beyond You – Get discounts for yourself on & off shift!
• Loyalty Pays Off – Long service awards and recognition for your commitment
• We Celebrate You – From day one to every milestone, we recognise your journey
• Team Wins = Bonus Time – Earn store-wide bonuses when we hit our goals

If you’re ready to take the next step in your hospitality journey with a supportive team and a brand that’s leading the future of fast food, we’d love to hear from you.