Service Team Leader

Overview

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will strive to improve the customer journey by creating an engaged and motivated team who deliver exceptional customer service. You will support the People & Service Manager to develop the team and maintain visual and operational standards, driving conversion, sales and KPIs.

Department: Store Management

Location: Exeter

Compensation: £27,520 (Full Time)

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all store team members feel valued.
• Foster wellbeing in-store by being a direct line of communication for the team.
• Duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Empower the store team to deliver for the customer by prioritising customer experience in decision making.
• Have a good understanding of commercial tools and how to use them to drive actions.
• Drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Develop the store team to deliver a high performing, motivated and engaged store team valued for their contribution.

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• You love our products and help create the best possible customer journey.

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to adapt and juggle multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data is crucial for driving store improvements.
• Managing People: Strong emotional intelligence is essential for managing a diverse team.
• Hands-On Role: The position requires hands-on involvement with product movement, floor resets, and tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: You’ll need to work on weekends, public holidays, and during key seasonal periods when the store is busy.
• Deadlines: Strong time management is important for balancing responsibilities and meeting deadlines.
• Leading a Team: Ability to foster a positive team culture is crucial for an enjoyable work environment.

We’re a much-loved brand with an exciting future. Progression here can take you in various directions. This is what a career at River Island can be like, and this is where yours starts.

• Generous 50% staff discount and uniform allowance to enjoy our products.
• Benefits and support through the Retail Trust to reduce everyday expenses.
• Stores equipped with resources to support Islanders with basic needs, and collaboration with Retail Trust for dedicated support.
• Family support provisions including enhanced maternity, paternity, adoption and fertility treatment, with Retail Trust collaboration for support.
• Gives as you earn scheme and a matched funding program.
• Progression focus with on-the-job training and qualifications to support skill development.
• Generous bonus scheme and private pension plan.
• 28 days (UK) / 30 days (ROI) paid holiday, with option to buy additional holiday.

River Island is committed to safeguarding all employees and will fulfil its obligation under the Prevent duty to stop extremism. We promote British Values, inclusion, and equality of opportunity. We welcome applications from individuals of all ages, genders, ethnicities, disabilities, sexual orientations, gender identities, socio-economic backgrounds, religions, and beliefs. Flexible working requests will be considered unless operational requirements prevent otherwise.