Store Manager, Retail & Store Manager

Where passion meets premium – join our retail team!

Location: Exeter, Devon

Employment Type: Full-time

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life.

We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

Exciting news… we are opening a new retail store in Exeter. Join the vibrant world of Le Creuset as a Retail Store Manager, where cookware meets colour, and customers come for inspiration! You’ll be the friendly face helping shoppers discover their next kitchen favourite, sharing product tips, and keeping the store looking fabulous. From ringing up sales to restocking shelves, you’ll bring energy, enthusiasm, and a love for great food and design to every shift.

• Store Leadership:
  Taking full ownership of the store, leading by example and setting clear expectations for performance, behaviours, and standards.
• Team Management & Development:
  Recruiting, training, motivating, and coaching the team so everyone performs at their best and feels supported to grow.
• Exceptional Customer
  
  Experience:
  
  Ensuring every customer receives warm, knowledgeable, high‑quality service and that issues are resolved professionally and promptly.
• Sales & Performance:
  Driving sales, KPIs, and profitability, monitoring performance closely and taking action to maximise results.
• Commercial Awareness:
  Using data, insight, and customer feedback to optimise trading, promotions, and product placement.
• Product Knowledge:
  Staying fully up to date on the product range, new launches, and promotions to inspire the team and customers alike.
• Visual Merchandising & Housekeeping:
  Ensuring the store is always beautifully presented, clean, organised, and on brand.
• Stock & Inventory Management:
  Overseeing stock levels, deliveries, replenishment, and stock accuracy to minimise loss and maximise availability.
• Payroll & Administration:
  Ensuring all financial and administrative processes are completed accurately and on time.
• Compliance & Safety:
  Maintaining a safe, secure, and fully compliant environment for colleagues and customers.
• Store Operations:
  Owning all opening and closing procedures and ensuring smooth day‑to‑day store operations.

• People Planning:
  Managing rotas, absence, performance conversations, and succession planning.
• Training & Development:
  Delivering onboarding, ongoing training, and performance development plans.
• Emergency & Incident Management:
  Acting confidently during incidents, alarms, or unforeseen situations.
• Reporting & Analysis:
  Preparing and reviewing sales, stock, and performance reports to inform decisions.
• Continuous Improvement:
  Identifying opportunities to improve processes, standards, and customer experience.
• Additional Duties:
  Taking on reasonable, ad‑hoc responsibilities to support the wider business.

We’re looking for a confident, passionate leader who brings professionalism, warmth, and commercial drive. Someone who can inspire a team, deliver results, and thrive in a fast‑paced retail environment while always keeping the customer at the heart of what they do.

• Customer-Centric:
  Passionate about delivering memorable customer experiences.
• Strong Leader:
  Inspires, motivates, and develops others.
• Commercial & Sales-Focused:
  Understands how to drive performance and profitability.
• Clear Communicator:
  Confident in giving direction, feedback, and support.
• Adaptable & Resilient:
  Stays calm under pressure and responds positively to change.
• Detail-Focused:
  Maintains excellent standards across presentation, accuracy, and compliance.
• Problem Solver:
  Takes ownership and resolves challenges quickly.
• Proactive & Accountable:
  Takes initiative…