STILL Senior Manager Key Accounts

STILL Materials Handling Ltd is part of the KION Group, one of the world’s leading manufacturers of forklift trucks and warehouse and material handling equipment. We are recruiting a Senior Manager Key Accounts to support the UK Sales Director in developing and delivering the UK growth strategy and achieving company goals.

• Competitive salary with bonus potential based on team and company performance
• Company car
• 26 days holiday
• Salary sacrifice
• Company pension scheme

• Achieve agreed annual National Account targets for the STILL product portfolio.
• Grow new, used, advanced application and rental revenue opportunities, ensuring consistent customer focus.
• Support the Sales Director in agreeing sales targets for National Accounts, including personnel planning, recruiting and sales strategy.
• Provide leadership and support for the National Account team through coaching, mentoring and monitoring to maximise potential and manage performance, including completion of employee dialogues and OCTR information.
• Maintain consistent communication of company-wide and customer-related information throughout the team and senior leadership.
• Retain STILL UK’s valuable customer portfolio through active account management.
• Collaborate with all departments to meet customer expectations wherever possible.
• Manage product/service mix, pricing and margins according to agreed aims.
• Handle business enquiries and issues from customers and the STILL team, delivering high levels of customer service and profitability.
• Demonstrate strong commercial awareness of the STILL brand and competitors, providing information for market analysis and further opportunities.
• Ensure the team uses and updates the CRM system, recording, analysing, reporting and administering according to systems and requirements.
• Assist in creating a harmonious and productive sales environment by working closely with other members of the sales team.
• Negotiate sales agreements and contracts for STILL products, ensuring all internal parties and suppliers are aware of details and that the package is in the best interests of all concerned.
• Demonstrate STILL products and services to existing and prospective customers and assist them in selecting those best suited to their needs.
• Establish strong long‑term client relationships and regularly communicate with key customers to respond to specific queries.
• Assist the team in evaluating customer needs, developing solutions and innovative ideas, handling complaints and issues, and acting as liaisons between UK and International teams to solve needs/issues.
• Participate in continuous improvement of processes and procedures with other team members as requested.
• Act as the pivotal link between UK National Accounts and International Accounts Teams, supporting the maximum growth of STILL International Account portfolio.
• Project‑manage fleet projects on a national and international basis, developing strategic account plans and sharing customer knowledge with all stakeholders.
• Conduct strategic Key Account development meetings with National, International and Business Development teams, focusing on short‑term, mid‑term and long‑term prospects to grow market share.
• Monitor key performance indicators for defined Key Accounts and define improvement or corrective actions based on insights.
• Consistently demonstrate company values of Integrity, Courage, Collaboration and Excellence.

• Proven track record in an international Key Account Management background, preferably in the forklift or material handling sector.
• Previous success in achieving sales targets, negotiation and problem‑solving in a Key Account environment.
• Self‑motivated, commercially minded and IT literate.
• Excellent communication skills.
• Experience in evaluating customer needs, developing solutions and innovative ideas.
• Ability to manage teams, coach and mentor to achieve targets and develop performance.