Customer Service Executive

Customer Service Executive

Location:

Exeter

Working Hours:

Monday to Friday, 37.5 hours per week

Salary: £27,804 per annum

Bunzl Greenham is a leading UK supplier of safety, cleaning, hygiene and workplace essentials. Part of Bunzl plc, a global FTSE 100 company, we support organisations nationwide through a network of Service Centres and a strong reputation for reliability, quality and service excellence.

As a Customer Service Executive, you will support the achievement of branch sales, profit and customer service targets. You will manage customer accounts, generate repeat business and deliver a high standard of service, while identifying opportunities to grow sales and margins.

• Sales and Account Development
  • Make daily outbound calls in line with the call diary to generate repeat orders
  • Maximise sales opportunities through product range extensions, own-brand products and special offers
  • Grow and develop new and lapsed accounts within a defined customer portfolio
  • Review reports and customer trends to identify opportunities to increase sales and margin
  • Work closely with internal sales teams to achieve shared targets
• Customer Service
  • Accurately set up customer accounts and process orders, completing all call logs and reports
  • Handle customer queries, issues and requests promptly, professionally and courteously
  • Manage out-of-stock items by liaising with purchasing and advising customers accordingly
  • Maintain effective working relationships with operations, sales, stock control and credit control to ensure excellent service levels

• 28 days holiday including bank holidays, increasing to 33 days after 5 years’ service
• Option to purchase up to 5 additional days’ holiday per year
• Company sick pay
• Bunzl Save As You Earn Sharesave Scheme
• Enhanced maternity and paternity pay
• Comprehensive learning and development opportunities
• Bunzl Personal Pension Plan

Bunzl is committed to equality and diversity in employment and welcomes applications from all backgrounds. We oppose all forms of unlawful discrimination and are dedicated to creating an inclusive workplace. If you require support or adjustments to the application or interview process, please let us know.