Lettings Officer

A well-established social housing provider based in the South West is looking for an experienced Interim Lettings Officer to join their team on a short-term basis. The organisation manages a diverse portfolio of homes across a central city and surrounding towns and villages within commuting distance.

With a strong focus on delivering customer-focused housing services, the organisation operates within a structured and collaborative environment, offering a central office base with flexible working arrangements where operationally possible.

Responsibilities of this Letting Officer Role:
Advertise available homes via Devon Home Choice and manage all associated administration
Complete shortlisting activities in line with lettings policies and local allocation requirements
Arrange and conduct property viewings across the organisation’s housing stock
Complete tenancy sign-ups, ensuring all documentation and compliance requirements are accurately managed
Liaise with internal teams to coordinate appointments, workloads, and shared resources including pool vehicles
Provide reliable short-term support to maintain service continuity during the permanent recruitment process
Deliver a professional and customer-focused lettings service throughout the customer journey

Salary and benefits
Interim contract length: approximately 4–6 weeks

Working hours:

35 hours per week, Monday to Friday, 9:00am–5:00pm
Hybrid working pattern: minimum 3 days office-based with up to 2 days from home
Regular travel required for property viewings and tenancy sign-ups
Mileage paid when using your own vehicle
Pool car available for business use (shared resource)
£22-£24 per hour
Potential opportunity to apply for the permanent position

The successful candidate will have:

Previous experience working as a Lettings Officer within social housing, housing association, or registered provider environments
Proven experience using Devon Home Choice (essential; no time available for training)
Strong understanding of lettings processes, allocations, and tenancy sign-up procedures
A full driving licence and willingness to travel regularly for property appointments
The ability to start quickly and provide effective support from day one
Excellent organisational skills with the ability to manage administration alongside customer-facing responsibilities
A professional, reliable, and approachable manner with the ability to integrate quickly into an established team
If this Lettings Officer role sounds like your next step, apply now or contact Olivia at (url removed)