W e know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.
In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.
ObjectivesAccurately identify and process customer parts requirements; whilst maintaining a courteous and professional approach in a busy trade parts sales environment.
To be sales orientated and target driven to ensure successful parts growth
To receive all parts orders and ensure that they are accurately and promptly picked and dispatched efficiently.
Reporting toThe Parts Advisor will report to the Group Parts Manager.
Responsibilities- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- All inbound calls to be answered in line with Company ‘3 ring’ policy with correct Company dialogue.
- Actively promote new customer business generation and liaise with manager/aftersales executives
- Keeping customer / workshop updated on backorders and part availability.
- Pick all parts from parts stores and allocate to technicians in the workshop accordingly.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
- To maximize sales opportunities through upselling and campaigns
- To be responsible for key account customers; developing sales and opportunities to increase spend.
- To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatch as scheduled and that the customer is kept fully informed of progress or of any problems
- Ensure that the image and levels of customer service within the department is in line with company standards
- Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holders immediate supervisor
- To maximize sales opportunities both retail and internal.
- To achieve and exceed individual and departmental targets towards parts growth
EURO COMMERCIALS LIMITED is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow EURO COMMERCIALS LIMITED to act as a credit broker, not a lender, for the introduction to a limited number of lenders.
We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes Mercedes-Benz Finance, the lender of our vehicle manufacturer. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations.
It is your choice whether you enter into any finance agreement.
Our approach is to introduce you first to the manufacturer’s lender Mercedes-Benz Finance, linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do). If they are unable to offer finance, we then seek to introduce you to someone else on our panel.
We will usually receive a commission for your…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).