Luxury Showroom Sales Advisor

Who We Are:

Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our new upcoming Exeter showroom team and deliver outstanding customer service while supporting customers throughout their sales journey.

? Salary: £26,000 - £28,000 plus a performance related bonus of up to £6,200

Working hours:

Full-time, including weekends on a rota basis

Location:

Exeter Showroom, 14 Oaktree Place, Manaton Close, Matford, Exeter, EX2 8WA
? ? Benefits We

Offer:

A friendly and welcoming team environment Competitive salary package Paid training and development opportunities Employee Assistance Programme Competitive holiday allowance Enhanced parental leave Company pension scheme Healthcare cash plan (Simply Health) Employee, friends, and family discount on Quorn Stone products Wellbeing initiatives, including Mental Health First Aiders Company events Free on-site parking Sick pay 2 volunteering days per year A comprehensive product training plan, in-house ?

The Role:

As a Sales Advisor, you will play an important role within our showroom team, providing exceptional customer service and guiding customers throughout the sales process. The sales journey can begin over the phone, via email or face-to-face in the showroom, so you will need to be a confident, friendly and professional communicator across all platforms. You will provide customers with expert advice on our products, including suitability, sizing and pricing, while using your natural flair for interiors to help customers make informed decisions.

You will manage customer enquiries, support the sales process from initial enquiry through to aftersales, and ensure customer information and activity is accurately recorded on our CRM system. This is an exciting opportunity for an experienced sales professional who is passionate about customer service, interiors and delivering an excellent customer experience in a busy, fast-paced showroom environment. ? What You Will Be Doing:
Answering incoming sales calls and responding to customer enquiries Making outbound calls to our customer database Guiding customers throughout the sales process Providing clear, confident and professional communication via phone, email and face-to-face Creating quotations and processing payments Arranging customer deliveries Providing outstanding aftersales service Providing advice on product suitability, sizing and pricing Using your knowledge and flair for interiors to support customers with their requirements Updating the CRM system with relevant customer information and daily activity Arranging product samples to be dispatched to customers Welcoming customers into the showroom and providing a professional and friendly experience Building strong relationships with new and existing customers Confirming showroom appointments with customers prior to their arrival Supporting the showroom team with customer enquiries and sales activity Maintaining a clean, tidy and presentable showroom Providing refreshments to customers during showroom appointments Resolving customer queries and providing appropriate technical and design advice Supporting the wider showroom team to deliver excellent customer service ?

To Be an Excellent Sales Advisor, You Will Need:
Experience working within a sales environment Strong sales experience, preferably but not limited to showroom sales Strong customer service skills and a genuine customer-focused approach…