Health Care Security Operations Officer

Join a dedicated team delivering a professional, round-the-clock security service at the Royal Devon University Healthcare NHS Foundation Trust. As part of our security team you’ll play a vital role in protecting our patients, staff, and visitors, helping to maintain a safe and supportive environment. From preventing crime and managing challenging behaviour to providing a reassuring presence on site, your work will directly support patient care across our busy hospital settings.

More detail about the role

As a key member of the Estates and Facilities Division, you’ll be part of a highly responsive team providing 24/7 support across the Trust’s sites, including Wonford, Heavitree and Mardon House.

Your responsibilities will include:

• Responding to incidents involving theft, assault, anti-social behaviour, and other security concerns
• Supporting clinical teams with patients experiencing confusion, delirium, dementia or post-operative delirium
• Adapting your approach to ensure all interactions with patients are handled with empathy, professionalism and care
• Using de-escalation techniques as a first approach, backed up by accredited physical intervention training
• Writing accurate and timely incident reports and statements to support investigations or police involvement
• Monitoring and operating CCTV systems and supporting the Trust’s car parking team as required

You’ll be working an average 37.5 hours per week on a 4-week rolling rota with 12 hour day and night shifts, with enhancements for nights, weekends and bank holidays. These enhancements typically amount to an additional £5,000 per annum pro rata on top of the basic salary.

What we're looking for

• Strong verbal and written communication skills
• Experience of working in the security sector is essential.
• Experience of working in a public-facing or healthcare environment is desirable
• Ability to stay calm under pressure and respond with confidence and compassion
• Full clean UK driving licence - Manual and automatic transmission
• Willingness to undertake training including physical intervention, conflict resolution and manual handling
• A professional, approachable and team-focused attitude

Please note:

You must hold a full UK driving licence that enables you to drive manual transmission vehicles

This role is not eligible for sponsorship under the Skilled Worker visa route. The position does not meet the required criteria outlined by the UK's immigration regulations, such as being on the list of eligible occupations or meeting the necessary salary thresholds. As a result, candidates must have an existing right to work in the UK that does not require visa sponsorship.

Applicants should ensure they possess the appropriate right to work before applying, as the Trust will not be able to provide support for visa applications or sponsorship for this role.

Working Pattern:37.5 hours per week. Day and Night shifts, 12 hours in duration, following a rolling 4 week pattern.

Interview Date:To be confirmed

For further information please contact:John Rowland, Deputy Security Manager on or

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and
Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover…