Triage Officer

Position: Housing Triage Officer
Housing Solutions Officer - Temporary Contract

Hourly Rate: £15.06

Contract Duration:
Until end of June 2026

Location:

Exeter, EX1 (hybrid with minimum 40% worked in the office).

We are seeking a committed and knowledgeable Housing Solutions Officer to join our team on a temporary basis. This role is critical in delivering high-quality housing advice and support to individuals who are homeless or at risk of homelessness, ensuring the Council's statutory duties under the Homelessness Reduction Act 2018 are fulfilled.

Key Responsibilities:

Provide comprehensive housing advice face-to-face, by phone, and email across a wide range of housing issues.
Conduct initial assessments and investigations for individuals presenting as homeless or threatened with homelessness.
Manage a caseload and determine duties under the Homelessness Reduction Act, offering person-centred advice and advocacy.
Liaise with external agencies including outreach services, hostel providers, and support organisations to develop creative housing solutions.
Take proactive steps to prevent homelessness, including interventions to help clients retain or regain accommodation.
Safeguard vulnerable clients by working with relevant services and making referrals where necessary.
Deputise for colleagues as required to maintain service standards and ensure timely placement into temporary accommodation.
Contribute to government targets and strategic objectives through data collection and reporting.
Attend multi-agency review meetings and relevant training sessions.

Desirable

Experience:

Prior experience working with homeless individuals.
Strong background in casework and advocacy.
In-depth understanding of housing legislation, including Case Law and the Homelessness Reduction Act 2018.This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals. If you have the relevant experience and a proactive approach, we encourage you to apply.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people