Housing Officer - Neighbourhoods

As a Housing Officer, you will be the primary relationship manager for our customers across our Exeter patch. You’ll deliver front‑line customer service, respond to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.

• Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
• Conduct tenancy sign‑ups, viewings and ensure compliance with tenancy agreements.
• Manage cases of tenancy breaches, including the safeguarding of our customers.
• Oversee estate standards and service contracts to ensure value for money and a high‑quality living environment.
• Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and sustain tenancy and neighbourhood relationships.

• You will be part of a forward‑thinking housing association focused on collaboration, customer service and community impact.
• With opportunities for professional development and a supportive work environment, this role offers you a chance to grow while making a real difference.

• Experience in social housing with tenancy, estate and housing management.
• Housing officer experience.
• Be CIH Level 4 qualified or be willing to work toward the qualification.
• Strong interpersonal skills.
• Excellent organisational skills to manage competing priorities in a fast‑paced environment.
• Excellent customer focus, with the ability and drive to improve customer satisfaction.
• Hold a full UK driving licence and access to a suitable vehicle.

• This role is offered as a full‑time 12‑month secondment, with potential to be extended or made permanent. The successful candidate will work 37 hours per week.
• Field‑based role in the Exeter area.
• A flexible working pattern of a 9‑day fortnight is available.
• Applicants must be based within a 30‑minute commuting distance of the Exeter area.
• We may close this vacancy early depending on levels of interest.

• Hybrid working with 2–3 days in the office.
• Generous annual leave: start with 26 days, plus bank holidays, increasing to 30 days with length of service and an option to purchase up to 5 extra days.
• Pension contributions: up to 9% employer contributions with a Defined Contribution scheme.
• Health benefits and perks: a health‑care cash plan (up to £1,100 annually), virtual GP services, discounted gym memberships, retail discounts including a Blue Light Card.
• Learning and development: ongoing personal and professional growth opportunities.
• Family support: policies designed to help balance work and family life.
• Wellbeing matters: mental health support, enhanced sick pay, wellness campaigns, free flu jabs.
• Smarter travel:
  Cycle‑to‑Work and Car Benefit schemes.
• Giving back: up to four paid volunteering days per year.

Live West is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.