First Case Coordinator

About BCHA

A Southwest based charitable housing association, BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect.

Housing First Case Coordinator (part‑time)

• Client Support:
  Work directly with individuals experiencing homelessness to assess their needs and connect them to housing solutions in alignment with the Housing First model.
• Case Management:
  Develop personalised housing plans, coordinate resources, and provide ongoing support to ensure clients are able to maintain their housing successfully.
• Collaboration:
  
  Work closely with community partners, including mental health professionals, substance use teams, and healthcare providers, to ensure clients receive comprehensive support.
• Crisis Intervention:
  Provide immediate assistance and de‑escalation support to clients in crisis, ensuring their safety and well‑being.
• Documentation & Reporting:
  Maintain accurate and timely case notes, assessments, and other required documentation to track client progress and service delivery.
• Advocacy:
  Act as a champion for clients, advocating for their needs with service providers and ensuring they have access to the resources they deserve.
• Community Engagement:
  Support clients in accessing community‑based services, including job training, healthcare and mental health services, to promote long‑term stability.

• Impact:
  Make a meaningful, lasting difference in the lives of individuals and families experiencing homelessness.
• Supportive Team Environment:
  Work alongside a passionate and dedicated team committed to client‑centered care.
• Professional Development:
  Access to ongoing training and opportunities to enhance your skills in case management, trauma‑informed care, and more.

• Experience:
  
  Experience working with individuals who have experienced homelessness or related services. Lived experience with housing instability or homelessness is highly valued and considered equivalent to professional experience.
• Skills:
  
  Strong interpersonal skills with the ability to build trust and rapport with diverse populations. Excellent communication, organisational, and problem‑solving abilities.
• Knowledge:
  Familiarity with the Housing First model and trauma‑informed care practices.
• Empathy & Compassion: A genuine desire to help people overcome barriers to stable housing and improve their quality of life.
• Flexibility:
  Ability to work independently and as part of a team, manage multiple priorities, and adapt to the evolving needs of clients.

BCHA Safer Recruitment:
Safeguarding children and adults is our first priority, and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. We aim to deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people and expects all employees and volunteers to share this commitment.

Apply today for an immediate interview.

Closing Date:
July 12th

Interview Date:
July 15th