Managing Agent Officer

Are you passionate about ensuring quality housing management services? As a Managing Agent Officer at Live West, you will play a crucial role in managing our agents and leases, ensuring compliance with company, statutory, and regulatory requirements. You will use your analytical skills to make informed business decisions and conduct regular inspections to maintain high standards of safety and compliance.

• Compliance Management: Ensure that managing agents and lessees comply with company, statutory, and regulatory requirements.
• Inspection and Action: Undertake periodic inspections and take corrective or preventative action to ensure a quality housing management service is delivered.
• Lease and Agreement Management: Ensure managing agent and lease agreements are appropriately written, priced, and managed to ensure all charges are reasonable and recoverable.
• Collaboration and Reporting: Work collaboratively with internal and external partners, monitor data, and provide reports to inform service delivery.

At Live West, we believe in building communities, not just homes. Joining us as a Managing Agent Officer means becoming part of a forward thinking organisation that values integrity, collaboration and continuous improvement.

You will be supported by a passionate team and have access to professional development opportunities, all while making a meaningful impact on the lives of our customers. If you are looking for a role where your expertise will help shape the future of housing management, Live West is the place to be.

This role is being offered as a full-time
, permanent basis working 37 hours per week. Hybrid working is available for this role, working 2-3 days per week in the Exeter office, dependent on business need.

To be successful in your application for the role of Managing Agent Officer
, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:

• Understanding of agency and lease legislation and good practice.
• Appropriate CIH qualification.
• Able to work effectively with external organisations.
• Able to apply common sense to situations.
• Experience of maintaining records and putting into place action plans.
• Able to assess risks and manage appropriately.
• Previous experience of working with vulnerable individuals.
• Communicate clearly and effectively.
• Act flexibly to meet customer and business needs.
• Demonstrate attention to detail and an ability to prioritise.

• Knowledge of housing support and the issues that people are facing on a daily basis.
• Knowledge and understanding of housing related support and housing management.

Please note:
This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: S…