Agency Temporary Worker

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Hours per Week: 25

Expected Length of

Contract:

12 weeks (placement starting 7th December)

Closing Date: 8th November

Interview Date: WC 9th November

Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!

As a Housing Officer, you will be the primary relationship manager for our customers in the inner Bristol area. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.

• Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
• Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
• Manage cases of tenancy breaches, including the Safeguarding of our customers.
• Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
• Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.

• You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact.
• With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.

This role is being offered on a full time, permanent basis working 37 per week. This is a field based role in the in the Exeter area.

• Experience in social housing with experience of tenancy, estate and housing management.
• Be CIH Level 4 qualified, or be willing to work towards.
• Strong interpersonal skills.
• Excellent organisational skills to manage competing priorities in a fast-paced environment.
• Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
• Hold a full UK driving licence and access to a suitable vehicle.

Thew housing office role is covering the following areas:

Somerville Crescent

Vernon Crescent

Trafalgar Road,

Hood Drive,

Nile Road

Omaha Drive,

Batavia Drive,

Blakeslee Drive – including Whitfield House

Fairway Avenue ( new builds due soon)

Jack Sadler Way

Resolution Road,

Liberty Way

Newcourt Drive

Masterson St

Dettingen Path

Brookdale Court - Topsham Road

Alder Drive

Hornbeam Road

Mercer Court

Elsie Place

Linton Road

Myrtlebury Way

Membury Close

Gittisham Close

Hill Top Road

Celtic Close

Monkerton Drive

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Inve…