Operations Support Agent

Responsibilities

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Using the Customer Delivery Option system to effectively manage customer requests.
• Allocating collections to routes as required.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following Fed Ex processes, procedures and controls, as well as external regulatory requirements.
• Completing daily reports within time frames.

You will also provide support to your supervisor, office/warehouse team and drivers as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Position:
Operations Support Agent in a fast-paced environment with strict timelines. Working hours are 40 hours per week.

Shift Pattern
:
Monday to Friday, 05:00-13:30, 30 Minute Break

Salary
: £14.02 Per hour