Apprentice Care Navigator

Imperial Medical Practice are looking for an Apprentice Care Navigator to join our friendly team. Potential candidates must be flexible,have excellent customer service skills and be confident in dealing with patients face to face and on the telephone. You will be dealing with tasks suchas: prescriptions, making appointments, dealing with patient queries,registering patients, monitoring requests via email and other admin tasks.

The job is varied and very busy, you will be working between the hours of 8am- 6.30pm Monday to Friday (36 hours per week, includingprotected study time)

Duties can include but are not limited to:

- greeting and directing patients- effective use of the appointment system- booking appointments- processing of information and assisting patients as required.

- To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

We expect the candidate to be open to all tasks within primary care. We offer full training and support. Primary care is not for everyone, and it is challenging but also rewarding at the same time. It is hardwork, and no day is the same. We need an "all-rounder" to help inareas of admin and reception along with coding and letters etc.

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staffand other members of the Practice team

Facilitate effective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

• Educated to GCSE level
• A demonstratable commitment to professional development

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.