Charity Shop Supervisor – Lead Team & Sales

Position and Compensation

Shop Supervisor – 15 hours per week (including weekends, on rota). Fixed‑term contract of 6 months. £12.79 per hour plus reward and benefit scheme. Shop located at 22 Exeter Road, Exmouth, EX8 1PP
.

• Use retail experience to drive business, push sales and achieve targets.
• Lead a team to deliver excellent customer service to donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train and retain a volunteer team, providing leadership and guidance.
• Set high standards for merchandising and housekeeping, ensuring health and safety are priorities.
• Manage effective stock processes, ensuring the shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
• Operate the Epos system for efficient stock and sales processes.

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails, instant messaging, video calls)
• Organisational Skills
• Lone working experience

• High street retail, leisure or hospitality background
• Experience with KPI and target setting
• Charity retail experience
• Health & Safety knowledge
• Team Player attitude
• Key holder / opening and closing responsibilities
• Knowledge of merchandising and stock rotation

• 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme – £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan to claim back routine healthcare costs
• Death in Service benefit
• Staff discount of 10% on new goods online via shop.sueryder.org
• Structured induction programme and learning and development opportunities
• Access to Employee Support Programme
• And many more benefits – please view our careers website for the full list.

We recognise that a diverse workforce helps us provide the best care and support, and we are committed to encouraging equity, diversity and inclusion within our workforce, eliminating unlawful discrimination. We welcome applications from people of all ethnic backgrounds, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and people living with disabilities. As a Disability Confident Committed employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria.

For more information or support during the application process, email recruitment.