Customer Assistant - Operations

All the Details

Work Pattern:

• Monday: 04:30-08:30
• Tuesday: 04:30-08:30
• Thursday: 04:30-08:30
• Friday: 04:30-08:30
• Saturday: 04:30-08:30

Under 18 disclaimer:
This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high‑intensity role that keeps our stores running like clockwork.

You will be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You will work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you will adapt quickly to keep things moving.

This is a role for people who move with purpose.