HVAC Dispatcher

Join to apply for the HVAC Dispatcher role at Home Serve USA

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by Home Serve in 2020. Home Serve, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.

The primary role of the Dispatcher is to schedule and route technicians based on skill levels, job requirements, and availability by service territory.

The hourly pay range for this role is $18–$22 per hour and comes with an impressive full suite of benefits.

• Notify customers when parts arrive and coordinate the logistics to install parts.
• Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.
• Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.
• Manage technician’s workload to achieve compliance goals.
• Communicate any service concern/issue.
• Responsible for creating work orders, dispatching technicians, and communicating with customers.
• Must remain agile and ready to handle sudden route changes or delivery issues.

• Dispatch Experience
• Excellent Organization Skills
• Excellent Communication Skills
• Quick Thinker
• Problem Solver
• Able to work in a fast‑paced environment
• Enjoy providing exceptional customer service
• Flexibility to work overtime
• Strong written and verbal communication skills, with in‑depth knowledge of Word, Excel, Outlook, and Windows
• High school diploma or equivalent
• Familiarity with the operation of HVAC Systems is a plus (e.g., Wennsoft / Click)
• Ability to work one of the shifts listed

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team‑oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Paid time off
• Eligibility to enroll in up to two Home Serve coverage plans paid for by the company

Home Serve USA is an equal opportunity employer.