Patient Services Representative, Billing

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AOTI is the global leader in multimodality topical wound oxygen therapy. Our patented non‑invasive Topical Wound Oxygen (TWO2) therapy is the only device that has demonstrated, in randomized controlled trial (RCT) and real‑world evidence (RWE) studies, to heal diabetic foot ulcers (DFUs), resulting in an unprecedented 88 % reduction in hospitalizations and 71 % reduction in amputations over 12 months. AOTI is growing fast!

The Patient Services Representative, Billing will be responsible for building paper bills for mailing and fax submission and electronic submission via portal and clearinghouse for all insurances and third‑party billers, partnering with the prior authorization and collections departments to maximize company revenue.

• Generate paper bills via PDF for mail/fax submission to insurance.
• Enter electronic bills via insurance/clearinghouse portal where applicable.
• Analyze documentation on file to ensure proper billing; eligibility, authorization, service rendered, etc.
• Ensure billing meets regulatory and insurance requirements.
• Submit corrected claims to fix errors and respond to insurance denials.
• Recognize, flag, and resolve payor issues as they arise.
• Maintain strong attention to detail to ensure accurate billing.
• Demonstrate understanding of patient confidentiality to protect patient and corporation.
• Assist and communicate with all departments to increase efficiency and accuracy.
• Respond in a timely manner to all inquiries from customers, sales reps, and co‑workers.
• Provide technical and customer support as needed.
• Perform all necessary administration tasks when necessary.
• Future cross‑training in authorizations and collections.
• Perform other duties as assigned.
• Answer all incoming company calls appropriately.
• Record and relay phone messages to appropriate parties.
• Maintain accurate data in third‑party billing and in‑house ERP systems.

• High School diploma or equivalent required;
  Bachelor’s in related field preferred.
• At least 3 years of medical office/provider/billing/collections work experience with insurance procedures.
• Excellent written and verbal communication skills.
• Proficiency with computer, internet, and Microsoft Office (Outlook, Word, Excel).
• Experience with multiple payor portals a plus.
• Problem‑solving skills: identifies and resolves problems efficiently; gathers and analyzes information; develops solutions; uses reason.

• Occasionally required to sit, walk, use hands to finger/handle/feel, reach with hands and arms, talk or hear, bend, lift or climb.
• Occasionally required to lift light weights (