Salesforce Administrator TW

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• Platform Ownership:
  Act as the Salesforce subject matter expert and platform owner, aligning CRM strategy with business goals and ensuring platform health, security, and scalability.
• Configuration & Light Development:
  Manage user setup, roles, profiles, flows, page layouts, dashboards, and reports. Utilize declarative tools (Flows, Process Builder, Validation Rules) as the primary automation method, with light Apex scripting for advanced use cases as needed.
• Integrations:
  Collaborate with IT and external vendors to support integrations between Salesforce and other enterprise systems, maintaining understanding of integration flows and familiarity with tools such as Boomi.
• Analytics & Reporting:
  Build and maintain actionable dashboards and reports within Salesforce and Tableau CRM (Analytics Studio) to provide visibility into pipeline performance, lead conversion, and campaign ROI.
• Lead & Marketing Automation:
  Support and optimize marketing automation initiatives through Account Engagement (Pardot), maintaining lead routing, scoring, and nurturing workflows in alignment with marketing and sales strategies.
• Training & User Enablement:
  Develop and deliver training sessions, documentation, and best practices to improve user adoption and data quality across the organization.
• Continuous Improvement:
  Stay current on Salesforce releases, new features, and CRM best practices. Recommend and implement enhancements to streamline processes and improve productivity.

• Bachelor’s degree in Business, Marketing, Information Systems, or related field.
• 5+ years of Salesforce/CRM experience, including platform administration or ownership.
• Salesforce Administrator certification (ADM‑201) required.
• Working knowledge of Apex for light customization and troubleshooting.
• Proficiency in Analytics Studio or advanced Salesforce reporting.
• Familiarity with Boomi or similar middleware tools preferred.
• Experience with Pardot and Salesforce Manufacturing Cloud a plus.
• Excellent communication and training delivery skills.

• Advanced Salesforce certifications (Advanced Administrator, Platform App Builder).
• Experience in manufacturing, distribution, or industrial sectors.
• Exposure to data governance and sales operations processes.

• Strong problem‑solving and troubleshooting skills.
• Analytical mindset with the ability to translate data into actionable insights.
• Excellent cross‑functional communication and collaboration.
• Ability to manage multiple priorities in a fast‑paced environment.
• Commitment to continuous improvement and innovation.
• Ability to influence without authority.
• Customer service orientation and strong interpersonal skills.

• Mid‑Senior level

• Full‑time

• Information Technology

• Mining