VP, Operations

Overview

The primary role of the VP, Operations is to drive predictable, on-time, high-quality execution across Spherix’s end-to-end market research and production operations. This role manages operational workflows, governance, and capacity planning to ensure efficient delivery of insights, support scalable growth, and enable effective cross-functional collaboration.

The VP, Operations partners closely with franchise teams, delivery teams, and corporate functions to establish consistent standards, enforce best practices, and provide leadership with clear operational visibility across the research portfolio. This role reports to the CEO and is based in Exton, PA.

• Own the end-to-end orchestration of market research execution across programming, fielding, panel operations, data processing, reporting, and publication, ensuring predictable, high-quality delivery at scale
• Design and continuously refine workflows that reduce handoff friction, rework, and manual coordination across teams
• Partner with insights and franchise teams to translate delivery needs into executable timelines and resource plans
• Establish clear ownership, decision rights, and handoff expectations across Spherix, ensuring projects launch with aligned scope, timelines, and success criteria
• Surface delivery risks early and drive resolution through data, prioritization, and decisive escalation, facilitating focused operational forums centered to achieve operational objectives
• Own and manage the integrated publication roadmap across franchises, indications, and products, ensuring commitments are consistently met
• Coordinate execution inputs across analytics, insights, operations and leadership to balance speed, quality, and capacity in delivery

• Manage, maintain and evolve all operations’ platform technology including but not limited to Asana, Survey App, Power BI Internal LLMs
• Investigate, define and deploy new emerging technologies with a focus on AI to provide continuous improvement to operational processes
• Maintain living, system-driven project plans that provide real-time visibility into timelines, dependencies, risks, and capacity
• Design and maintain leadership-ready dashboards and integrated platforms (e.g., Power BI) that surface portfolio health, delivery performance, risks, and capacity in real time
• Identify and implement opportunities to automate repetitive workflows, reporting, and handoffs, and support integrations across internal and external systems including Asana, Power BI, Hub Spot, SharePoint, and data platforms
• Establish and evolve a modern production operations center of excellence focused on execution quality, efficiency, and scalability

• Lead, mentor, and develop a team of data analysts, programmers, Dev Ops, program managers and panel team members, setting clear expectations, supporting professional growth, and holding the team accountable for outcomes
• Translate product and portfolio demand into forward-looking capacity and staffing plans across franchises and products, partnering with functional leaders to proactively rebalance workloads
• Build reusable execution playbooks, standards, templates, and operating rhythms that scale as volume and complexity increase

• Bachelor’s degree required; advanced degree preferred
• 10 years of experience in operations, PMO, research operations, or workflow management, preferably within market research or consulting
• Deep expertise with technology tools including but not limited to Asana, AI, LLMs, proprietary survey applications, BI technology delivery and operations tools
• Strong experience managing complex, cross matrix multi-workstream research projects
• Proven experience managing operations teams
• Experience creating executive-level dashboards (KPIs, capacity, cycle times, portfolio summaries)
• Strong background in governance, process standardization, and operational execution
• Very strong technology background
• Excellent organizational, analytical, and problem-solving skills
• Strong communication skills with the ability to influence stakeholders…