Help Desk Coordinator TW

Description

Position Summary:

Manage help desk calls and provide end user support. Support computer desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions. Provide administrative and internal support for PCs, printers, servers, and related equipment.

• Provide helpdesk support and resolve problems to end user's satisfaction
• Record and update all helpdesk calls using ticketing software
• Provide level 2 PC & network support
• Support Microsoft Office/Outlook and all other corporate applications
• Modify configurations, utilities, software default settings for existing PCs
• Install, test and configure new PCs, peripheral equipment and software
• Deploy new PCs using standard hardware, disk imaging software, transferring user files and configuring to new computer

• Excellent customer service, written and verbal communication skills
• Ability to manage multiple tasks while being organized and detail oriented
• Minimum 2 years’ experience in basic network support (e.g., connectivity issues, VPN and WiFi connections), MS Office, computer hardware and software support (Windows, Adobe Reader), Active Directory and printer configurations

• Some lifting (computers/printers/equipment) required, possibly up to 50 lbs

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Seniority Level: Entry level

Employment Type:

Full-time

Job Function:
Information Technology

Industry: IT Services and IT Consulting