Associate , Claims Specialist - Construction Defect

Associate Claims Specialist, Construction Defect

Los Angeles, CA | Hartford, CT | Exton, PA | USA

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As an Associate Claims Specialist, you will play a critical role in handling and resolving AXA XL’s claims for the Construction Defect team. You will work closely with your manager and fellow claims colleagues to drive files to resolution and will interact and collaborate frequently with the underwriting team and other business partners. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its insureds by resolving and settling claims proactively.

What will your essential responsibilities include?

• Reviewing coverage under policies and handling assigned claims across multiple jurisdictions as well as setting case strategy for these claims in partnership with colleague mentors and claims management.
• Partner with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
• Coordinating and managing communication with internal and external stakeholders (underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
• Collaborate and work with colleague mentors to develop knowledge to set claim handling, reserve and resolution strategies.
• Producing internal reporting and ensuring that reserves are set according to best practices guidelines.
• Identifying, monitoring and reporting on emerging liability and coverage trends

You will report to the Claims Manager, Construction Defect, Americas.

We’re looking for someone who has these abilities and skills:

• Experience in a claim handling role preferred
• Strong organizational skills.
• Possess strong analytical skills and sound judgment.
• Interpersonal Communication:
  Excellent verbal, written and collaborative communication skills. Able to communicate effectively with internal and external stakeholders. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Collaborative Approach:
  Able to build and maintain productive relationships with insured parties, brokers, Claim Handlers, and Underwriters. Comfortable providing guidance and seeking input from others to achieve the best results. Capable of working effectively within a virtual team environment, whether under local or remote supervision.
• Results Oriented:
  Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality.
• Continuous Improvement Mindset:
  Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
• Client-Service Focused:
  Demonstrate value add in the claims experience, delivering on our promise to clients. Ability to meet or exceed Performance Competencies.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business — property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.