Claim Specialist- TPA Liability

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Claims Specialist – TPA Liability

United States

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

You will work closely with your manager, TPAs, fellow Claims Specialists, CAMs, and outside vendors to drive files to resolution and will interact and collaborate frequently with Regional Claims Practice Leaders and the Underwriting team. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

What will your essential responsibilities include?

• Managing assigned claims across multiple jurisdictions, as well as setting the case strategy for these claims in partnership with our TPAs, Regional Claims Practice Leaders, Claims Legal and Claims management, as warranted.
• Overflow Frequency Reviews.
• Proactively managing the TPAs, and external counsel and setting litigation strategies when counsel is engaged on a claim.
• Coordinating and managing communication with internal and external stakeholders (e.g. CAMs, underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
• Consulting with Regional Claims Practice Leaders and Claims management on Large Losses and ensuring all steps are taken to achieve the best outcomes for the client and AXA XL.
• Documenting, as necessary, claim activity in our claims system in accordance with our Global Claim Handling Principles, which includes the establishment and maintenance of appropriate reserves.
• The production of internal reports.
• Identifying, monitoring, and reporting on emerging liability and coverage trends.

You will report to the Manager of TPA Liability Claims.

We’re looking for someone who has these abilities and skills:

• General Liability and commercial auto claims experience:
  Beginner to Intermediate level experience managing TPA Oversight claims and reviewing Frequency claims. Experience assessing and managing coverage issues and managing TPAs. Demonstrated experience negotiating and settling claim files.
• Excellent Communication:
  Excellent verbal and written communication, presentation, and negotiation skills. Able to communicate and negotiate effectively with internal and external stakeholders at various levels of sophistication.
• Collaborative approach:
  Develop productive working relationships with insured, brokers, TPA claim handlers, CAMs, underwriters, and legal counsel. Seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
• Ethics:
  Handle responsibilities with integrity and the highest standards of professionalism.
• Passion for results:
  Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Intellectual curiosity:
  Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

AXA XL is committed to equal employment opportunity and will consider applicants…