Area Admin Manager

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UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by Home Serve in 2020. Home Serve, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.

The Area Admin Manager is responsible for managing the daily functions of the office(s) and field support staff within the Home Serve Energy Services operating area.

• Provide leadership and direction for the office staff
• Ensure process consistency and compliance throughout the assigned area
• Ensure that all work orders are processed accurately and timely on a daily basis.
• Coordinate the weekly and annual inventory counts with the Parts Administrator and ensure truck transfers are done when required.
• Manage the Purchase Order process to ensure all Purchase Orders are accurately issued, received, and closed out.
• Support area projects as needed to ensure continued growth and improved productivity and efficiency.
• Point person for customer relations, the call center, and employees.
• Oversee the ordering and coordinating of equipment, parts, and materials.
• Ensure preparation and completion of monthly sales and tech commissions
• Frequent travel among assigned offices to provide local support, as needed
• Recommend the hiring, discipline, discharge, transfer or promotion of personnel.
• Review and resolve issues affecting Company compliance and customer/Company objectives.
• Identify training needs and coordinate implementation of training programs to ensure development of staff
• Perform duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined here may be assigned as required.
• Collaborate with the operations team to coordinate all required local fleet support activities

• High School Diploma or GED required
• Minimum of 4 years office management experience, preferably with a service delivery organization
• Experience managing multiple locations a plus
• Strong analytical, verbal and written communication and interpersonal skills
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
• Proficient/ advanced knowledge of MS Office (Excel/Word/PowerPoint).
• Strong work ethic and willingness to take ownership
• Ability to work independently

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Paid time away
• Eligibility to enroll in up to two Home Serve coverage plans paid for by the company

Home Serve USA is an equal opportunity employer.

Mid-Senior level

Full-time

Project Management and Information Technology

Consumer Services