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Director of Retail Innovation & Operations Excellence

Listing for: Citadel Credit Union
Full Time position Listed on 2026-11-09
Job specializations:
Salary/Wage Range or Industry Benchmark: 140000 - 210000 USD Yearly USD 140000.00 210000.00 YEAR

Job Description & How to Apply Below

Citadel Credit Union is seeking a visionary leader to serve as Director of Operational Excellence & Innovation. This role will drive process improvements within Experience & Retail and advance workflows by integrating blockchain, smart contracts, and AI into member and employee experiences.

You will lead cross-functional teams, collaborate with EPMO, Digital & Transformation, and Retail Operations, and oversee pilots, deployments, and staff training to modernize retail technology while ensuring

This role, Director of Retail Innovation & Operations Excellence at Citadel Credit Union, could be your next opportunity.

We are looking to fill the Director of Retail Innovation & Operations Excellence position at Citadel Credit Union in Exton, PA, United States.

The Director of Retail Innovation & Operations Excellence role at Citadel Credit Union is now open for applications in Exton, PA, United States.

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