Area Supervisor

Join us as an Area Supervisor at Ross Stores, Inc. The role invites you to contribute to a leading off‑price retail chain with over 2,200 stores and a strong record of growth. You will build a fun, treasure‑hunt experience for customers while embodying Ross’s core values of success, career growth, teamwork, and diversity.

General Purpose

The Area Supervisor is a member of Store Leadership responsible for a specific, assigned area of the store and for general operations when serving as Manager on Duty. Duties include opening and closing the store, supervising Associates, maintaining a friendly shop environment, ensuring proper merchandise presentation, and executing company operational processes.

Essential Functions Maintaining Safe & Secure Environments

• Practice safe behaviors and maintain high awareness on the sales floor.
• Secure building entrances/exits, monitor EAS devices, and protect cash office and armored carrier pick‑ups.
• Immediately correct or report unsafe conditions, remove clutter, and ensure clear egress to emergency exits.
• Support customer safety through accident prevention, reporting, and emergency procedures; test fire alarm systems as scheduled.

Customer Service

• Treat all customers, associates, and leaders with respect, courtesy, and professionalism.
• Recognize associates using company recognition programs.

Personal and Store Brand

• Represent and support the Ross brand at all times.
• Maintain a professional appearance in accordance with the dress code and ensure associates do the same.
• Keep all store areas clean, well‑maintained, and merchandised to standard; manage daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns meet company standards through instruction, task assignment, and follow‑up.
• Receive merchandise trucks when needed and process all merchandise with urgency.
• Handle non‑merchandise inbound deliveries and maintain stockroom cleanliness and organization.
• Assist in floor moves, promotional signing, and back‑stock processing.
• Apply loss‑prevention practices to reduce damage and loss.
• Comply with monthly presentation guidelines and sign‑out procedures.

Loss Prevention

• Maintain a strong customer service presence on the sales floor and engage associates.
• Safeguard confidential information, cash, credit card data, and merchandise.
• Maintain the Public View Monitor (PVM) system and conduct “Code 50” package inspections.
• Execute company best practices to minimize steps and touches.

Front‑End Supervision and Operations

• Ensure associates follow company front‑end standards.
• Manage line flow to expedite customer wait times.
• Coach associates on cash registers, shortage control, and other front‑end procedures.
• Control associate break schedules for backups, lunch, and breaks.
• Maintain equipment, supplies, and front‑end recovery.
• Expedite go‑backs, ensuring items are scanned, tagged, and ticketed.
• Teach the “Scan and Bag” best practice to all associates.
• Promote salability of merchandise and specialty racks.

Fitting Rooms

• Maintain cleaning and upkeep of fitting rooms.
• Audit garment tags to ensure compliance.
• Guarantee go‑back compliance with scanning, tagging, and ticketing.

Administrative Duties (as assigned by Store Manager)

• Conduct cash pulls and bank deposits per policy.
• Handle front‑end controls, refunds, approvals, and register procedures.
• Administer payroll, scheduling, and reporting as required.
• Perform additional duties as assigned.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer‑service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical skills for retail environments.
• Ability to work evenings and weekends.

Physical Requirements / ADA

• Use all store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store up to 100% of working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 lbs.; stockroom shifts…