Customer Service Team Lead

Customer Service Team Lead – Full-Time

Kimberton Whole Foods is a family‑owned grocery store that has been connecting communities with locally sourced, natural, and organic products for over 30 years. We are excited to open our Eagleview location in Spring 2026 and are looking for a motivated, career‑minded Customer Service Team Lead to help build a strong, collaborative team.

Full‑time, 40 hours per week. Eight‑hour shifts, five days per week.

Availability to work opening, closing, and midday shifts, supporting the store hours of 8 am – 8 pm.

$20 – $25, depending on experience.

• Extensive Medical Coverage
• Vision Plan
• Dental Plan
• 25% store‑wide discount
• Employer‑paid short‑term disability
• Employer‑paid long‑term disability
• Employer‑paid life insurance
• Employer‑paid AD&D
• Voluntary life insurance
• Employee assistance program
• Flexible spending account – healthcare & dependent care
• 401(k) with 3% match after one year and at least 1,000 hours worked
• Paid time off

• Provides exceptional customer service while acting as a role model for fellow team members
• Ensures accuracy and security of all monies received by upholding money‑handling procedures, checking deposit paperwork, providing team members with balance over/shorts and counting drawers
• Schedules daily coverage of cashier shifts
• Manages and controls labor costs for the team
• Develops and maintains cashier training manual; updates the manual
• Submits orders for all register and store supplies
• Ensures cashier team is aware of any price changes, specials and policy or procedure changes within the store
• Coordinates tasks for front‑end team members when there are no customers at the checkout
• Completes all special orders and fully understands the return policy
• Works on the front end and with other department managers/team members as needed

• Participates in evaluation, coaching and development of cashier team members in collaboration with the store manager
• Supports store experience by upholding KWF guidelines for staff appearance, energy, quality and cleanliness
• Ensures team‑member development including on‑the‑job training, supervision and support
• Participates in scheduled management and departmental meetings to ensure core operational functions are followed
• Servant leader; fosters team development and cohesion through service to each other

• Excellent communication skills: oral and written
• Strong analytical and mathematical capabilities
• Organized and strong attention to detail
• Ability to handle multiple demands, keeps calm under pressure
• Motivated to work a flexible schedule including nights and weekends
• Familiarity with natural foods
• Thrives in leading a team in a fast‑paced work environment

• Full sense range (vision, hearing and sense of smell) – ability to read product labels, distinguish colour & smell for quality control and to communicate with customers and co‑workers
• Lifting, gripping and carrying objects up to 50‑75 pounds frequently, including boxes, cans, tools and other products
• Stooping, squatting, & kneeling – stoop and manoeuvre to pick up boxes from shelving and carts
• Walking – short distances to bring items from miscellaneous areas
• Standing – prolonged standing
• Work environment – movement‑based with the majority of time being in motion (walking & standing) rather than sedentary (sitting)
• Climate – ability to work in cold environments (cooler, freezer, back‑stock area) and handle cold products for extended periods of time on a regular basis

Mid‑Senior level

Full‑time

Other

Retail