Patient Service Representative

Job Summary

Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries.

• Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments.
• Greets patient, on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information.
• Answers telephone and provides information regarding fee services, appointments, insurance information and payment concerns.
• Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
• Cross‑trained in various processes, such as:
  Central Check In, Registration, Suite 5‑ Specialty Services, Appointment Center, Pre‑Registration, External and off‑sites.
• Provides relief coverage, as needed.
• Other duties as assigned.

• Minimum of HS Diploma or GED.
• Minimum of experience in a clerical position or equivalent formal training.
• Experience with medical insurance and medical terminology.
• Excellent customer service skills.
• Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records.
• Excellent verbal and written communication skills.
• Available to work evenings.

• Typically sitting at a desk/table.

• The Eye Institute - Oak Lane