Sales Office Manager

Sales Office Manager

Full-time | Office-based | Monday-Friday, 08:30-17:00

We're working with an established UK manufacturing business that has built a strong reputation in its sector and exports its products globally. They're looking for a Sales Office Manager to take ownership of a team of 9 across Sales, Customer Service and Service Engineering.

This is a hands-on management role. You'll be leading the team, supporting customers, overseeing orders and making sure the sales operation runs properly.

You'll be responsible for overseeing the day-to-day Sales and Customer Support operation, including:

• Managing and supporting a team of 9 across Sales, Customer Service and Service Engineering.
• Acting as a key point of contact for incoming sales enquiries via phone and email.
• Overseeing UK and export order processing through a bespoke CRM system.
• Checking pricing, specifications and customer requirements before orders are processed.
• Ensuring customers receive accurate delivery dates and regular updates.
• Making sure quotations are produced quickly, accurately and professionally.
• Raising proforma invoices for distributors and retail customers where required.
• Managing competing priorities and making sure the team delivers a consistently high level of customer service.
• Working closely with other departments to resolve customer and order issues.
• Providing hands-on support and holiday/sickness cover when required.

We're not looking for someone who has simply managed an office.

You'll need:

• Previous Sales Office / Sales Administration experience.
• Experience managing or supervising a team.
• Strong customer service skills.
• Excellent organisation and attention to detail.
• Confident communication skills, both written and verbal.
• The ability to manage multiple priorities without letting things slip.
• A practical, hands-on approach - this isn't a role for someone who wants to sit back and delegate everything.
• Experience with CRM systems and sales/order processes.

Monday - Friday, 08:30 - 17:00

Fully office-based.

You'll be joining a well-established UK manufacturer with an international customer base and a role where you can genuinely influence how the Sales and Customer Support function operates.