Vice President - Investor Services

Waystone leads the way in specialist services for the asset management industry, partnering with institutional investors, investment funds and asset managers to build, support, and protect investment structures and strategies worldwide. With over 20 years of experience and a comprehensive range of specialist services, Waystone serves assets under management in excess of $2

Tn, providing guidance and tools so clients can focus on managing their investment goals with confidence.

• Manage the Investor Services team, including training and professional development.
• Develop and maintain client confidence and belief in Waystone’s vision and strategy for delivering stakeholder value.
• Understand fund structures, investment strategies, performance fee calculations, AML & compliance regulations.
• Deliver a high level of service and immediate response to all client and investor queries.
• Manage client‑specific requests and define projects to develop processes to improve the product offering.
• Work with external auditors in preparation of year‑end financial statements for the funds.
• Manage CRS reporting, including FATCA reporting, and work closely with the Compliance Officer to ensure all AML procedures are followed in accordance with Waystone Anti‑Money Laundering procedures manual.
• Participate in special projects within the Waystone group, including quality control and process improvements.

• Minimum of 8 years in an Investor Services role in a Fund Administrator.
• Minimum of 4 years in a management position.
• Experience with HWM Mantra is an advantage.

• University degree (B.A./B.Sc./M.B.A.) in Business, preferably specialising in accountancy or another financial‑related discipline.